Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Flores

El Paso,TX

Summary

With a proven track record at UMC Of El Paso, I excel in and workflow optimization, enhancing patient satisfaction and streamlining processes. My strong empathy and bilingual capabilities foster exceptional team collaboration and patient relations. Achievements include leading cross-training initiatives and significantly improving billing accuracy. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and was recognized in the top 4 productivity & collections. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

5
5
years of professional experience

Work History

Patient Access Associate

UMC Of El Paso
06.2021 - Current
  • Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
  • Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
  • Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
  • Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
  • Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
  • Trained new staff on hospital processes and procedures.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Home Health Aide

Alegre Home Care
05.2020 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Provided mobility assistance such as walking and regular exercising.

Patient Access Associate

TruTEMPS Staffing Group
01.2021 - 06.2021
  • Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
  • Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
  • Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
  • Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
  • Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.

Customer Service Representative

Totalmed Staffing
11.2020 - 01.2021
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Compiled and maintained client records to monitor health insurance policies and premiums paid.

Medical Office Assistant

MD Medical Group
10.2019 - 09.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.

Medical Front Office Coordinator

Institute For Mental Health, PA
02.2019 - 08.2019
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
  • Completed bi-weekly payroll for 20 employees.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.

Education

High School Diploma -

Bel Air High School
El Paso, TX
08.2018

Skills

  • Strong empathy
  • HIPAA Compliance
  • Insurance Verification
  • Data entry proficiency
  • Payment Processing
  • Workflow Optimization
  • Records Management
  • Multitasking and Organization
  • Team Collaboration
  • Medical Terminology
  • Training Coordination
  • Spanish/ English Fluency

Timeline

Patient Access Associate

UMC Of El Paso
06.2021 - Current

Patient Access Associate

TruTEMPS Staffing Group
01.2021 - 06.2021

Customer Service Representative

Totalmed Staffing
11.2020 - 01.2021

Home Health Aide

Alegre Home Care
05.2020 - Current

Medical Office Assistant

MD Medical Group
10.2019 - 09.2020

Medical Front Office Coordinator

Institute For Mental Health, PA
02.2019 - 08.2019

High School Diploma -

Bel Air High School

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