Damonique Pastorino
Tallahassee,FL
Summary
Dedicated and customer-focused professional with over 3 years of experience providing exceptional service in fast-paced environments. Skilled in resolving customer inquiries, managing complaints, and ensuring customer satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service
JCPenney
08.2024 - 02.2025
- Strengthened client relationships through exceptional customer service and prompt followups.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Increased client retention through proactive communication and excellent customer service.
Fulfillment
Target
11.2023 - 06.2024
- Efficiently managed inventory and order processing, achieving a high accuracy percentage rate in order fulfillment and significantly reducing shipping errors
- Coordinated and executed order fulfillment processes, including picking, packing, and shipping, leading to an increase in on time deliveries and enhanced customer satisfaction
- Operated equipment to manage inventory and streamline shipping and receiving processes.
Retail Sales Associate
Macys
04.2022 - 10.2023
- Provided exceptional customer service by assisting with product selection, processing transactions, and resolving issues
- Enhanced customer experience through personalized service and product recommendations, driving an increase in sales and achieving top performance in customer satisfaction surveys
- Strategically organized and relineshed merchandise to maximize shelf space and drive sales, resulting in an increase of product turnover.
Store Associate/Cashier
Walgreens
09.2021 - 04.2022
- Accurately processed transactions and handled cash and card payments, maintaining a balanced cash drawer and contributing to an accuracy rate in daily reconciliations
- Managed photo printing and processing services, including customer consultations, order fulfillment and quality control
- Received, organized, and stocked inventory efficiently, maintaining optimal product levels and ensuring accurate shelf placement
Hobbit American Grill
07.2019 - 07.2020
- Provided exceptional dining experiences by promptly taking orders, serving food and beverages, and addressing customer needs
- Delivered high quality service by maintaining a clean and welcoming dining environment which boosted customer satisfaction
- Cleared and cleaned tables, reset dining areas, and assisted servers with food delivery, contributing to a great turnover rate.
Education
Diploma -
Winter Haven High School
Winter Haven, FLSkills
- Microsoft certified
- Sales
- Commmunication
- Adaptability
Timeline
Customer Service
JCPenney
08.2024 - 02.2025
Fulfillment
Target
11.2023 - 06.2024
Retail Sales Associate
Macys
04.2022 - 10.2023
Store Associate/Cashier
Walgreens
09.2021 - 04.2022
Hobbit American Grill
07.2019 - 07.2020
Diploma -
Winter Haven High School
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