Melissa Ann Martinez
San Antonio,TX
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Physician Substitute /EMT/Designated Trainer
Octapharma Plasma Center
San Antonio, TX
08.2021 - Current
- Perform medical evaluation of potential donors for plasmapheresis procedures
- Provide limited emergency care to donors with reactions during plasmapheresis procedures
- Review normal and abnormal blood tests to determine continued donor suitability
- Counsel donors with abnormal test results and defer them accordingly
- Ability to work in alignment and according to standardized and explicit Standards Operating procedures (SOPs) in accordance of company.
- Evaluates training materials to assist with new trainee performance
- Collaborate with management to identify training needs
- Implement training curriculum in accordance of company SOPs
- Develop monitoring to ensure new employees are performing job responsibility according to training
RMA / UC Team Lead
Gonzaba Urgent Care
San Antonio, TX
04.2017 - 03.2021
- Provided direct and indirect patient care in a urgent care setting
- Carried out physician orders monitors vital signs,Ekg leads/pads, venipunctures, IV infusions
- Reported & accurately documented clinical finding to providers
- Maintain monthly clinical competencies according to guidelines and policy
- Assign & supervise nursing staff on a daily to ensure our patients receive highest quality of care
- Work Monthly schedules
- New employee job training
- Promoted on the job JCAHO training & standards
- Demonstrates a strong work ethic
- Attend monthly Team Lead meetings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- EMR /Centricity
- Met operational targets consistently by guiding and motivating nursing team to effectively handling administrative and clinical needs.
RMA/ Clinic Manager
Urology San Antonio
San Antonio, TX
07.2016 - 04.2017
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Coordinate & manage clinical and clerical staff
- Acts as a resource to staff in urology office
- Payroll
- Directs and coordinates Weekly work schedule
- Assign & integrate daily operations
- Ordering of supplies
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
RMA
Texas Cardiology Institute
San Antonio, TX
02.2014 - 06.2016
- Assisted with routine checks and diagnostic testing
- Collected and documented patient medical information such as blood pressure and weight performed EKG
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Taught patients about medications, procedures and care plan instructions
- Maintained detailed records of test results by entering data and patient information into computer using EMR/ EClinicalworks
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
EMT /Office Manager
Star Ambulance Service
Del Rio, Texas
01.2008 - 11.2013
- Monitored patient status during ambulance transport and transfer
- Assessed situation severity of emergent medical incidents and provided care accordingly
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Operated emergency vehicles to transport critical patients
- Updated quality control standards, methods and procedures to meet compliance requirements
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Monthly phone conference medicare guidelines
- Payroll
- Weekly work schedules
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
EMT-PARAMEDIC (Course Completion-Graduate)
San Antonio College
San Antonio, TX2008
EMT-B
Val Verde Regional Medical Center
Del Rio, TX2006
NRCMA
National Institute of Technology
San Antonio, TX1999
Skills
- Team leadership and coaching
- Bilingual
- Medical Office Management
- Clinical and Operational Judgement
- Multitasking and Prioritization
- Employee Recruitment and Hiring
- Medical & Nursing Operations Management
Timeline
Physician Substitute /EMT/Designated Trainer
Octapharma Plasma Center
08.2021 - Current
RMA / UC Team Lead
Gonzaba Urgent Care
04.2017 - 03.2021
RMA/ Clinic Manager
Urology San Antonio
07.2016 - 04.2017
RMA
Texas Cardiology Institute
02.2014 - 06.2016
EMT /Office Manager
Star Ambulance Service
01.2008 - 11.2013
EMT-PARAMEDIC (Course Completion-Graduate)
San Antonio College
EMT-B
Val Verde Regional Medical Center
NRCMA
National Institute of Technology