Mark Rainko
Detroit,Michigan
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Executive Intern
District Publishing
07.2024 - 10.2024
- Generated advertising products for vendor use.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Met existing customers to review current services and expand sales opportunities.
- Managed office systems to efficiently deal with documentation.
Downtown Ambassador - Special Projects
Block By Block
06.2022 - 04.2024
- Assisted team with operational policies and procedures to drive services
- Engaged pedestrians, offering friendly greetings, directions, and information.
- Developed and maintained extensive network of community contacts
- Generated written reports on broken infrastructure, graffiti, and daily accomplishments.
- Utilized smartphones for documentation and statistical reporting.
- Completed minor repairs, preventive maintenance around city infrastructure.
Wait Staff
Buffalo Wild Wings
11.2024 - 03.2022
Commercial Painter
Rhino Commercial Painting
07.2021 - 08.2021
- Apprentice painter at a commercial job site.
- Assisted the foreman of the site in various tasks, including painting and operating heavy machinery.
- Gained hands-on experience in a dynamic work environment.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Calculated amount of paint and other materials needed for each job accurately.
- Observed safety protocols set by company to avoid hazards
Delivery Driver
Saucy's Pizza
05.2021 - 08.2021
Retail Sales
Lou's Pet Shop
07.2012 - 07.2021
- All-around employee responsible for the care of animals
- Handled significant projects and supervised the shop.
- Assisted customers with inquiries and purchasing requirements.
- Frequently entrusted with organizing events
- Boosted sales through product promotion and direct customer engagement.
- Worked within community to establish partnerships and strategic sales.
Education
De La Salle Collegiate High School
Warren, MIBachelors of Business Administration - Marketing
Grand Valley State University
Allendale, MI12-2023
Skills
- Operations Management
- Team Collaboration
- Market research
- B2B Sales
- Digital marketing
- Project management
- ERP/SAP Systems
- Relationship building
- Energetic and Enthusiastic
Timeline
Wait Staff
Buffalo Wild Wings
11.2024 - 03.2022
Account Executive Intern
District Publishing
07.2024 - 10.2024
Downtown Ambassador - Special Projects
Block By Block
06.2022 - 04.2024
Commercial Painter
Rhino Commercial Painting
07.2021 - 08.2021
Delivery Driver
Saucy's Pizza
05.2021 - 08.2021
Retail Sales
Lou's Pet Shop
07.2012 - 07.2021
De La Salle Collegiate High School
Bachelors of Business Administration - Marketing
Grand Valley State University
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