Detail-oriented Clinical Research and Patient Access Specialist with over five years of experience helping healthcare providers and patients navigate reimbursement, access, and therapy management for specialty medications. Skilled in improving patient adherence, streamlining reimbursement processes, and ensuring compliance with healthcare regulations. Experienced in clearly communicating complex coverage and benefit information to providers and staff, ensuring patients receive timely and uninterrupted access to their prescribed therapies.
Overview
7
7
years of professional experience
Work History
Clinical Research Analyst
University Health Network
01.2023 - 09.2025
Collaborated with healthcare providers to facilitate patient access and enrollment in clinical trials, improving study participation and patient outcomes.
Prepared new Institutional Research Board (IRB) submissions, amendments, continuing review applications according to institutional and departmental policies and procedures.
Delivered 30% increase in patient enrollment through targeted education and outreach initiatives.
Maintained and organized administrative and trial regulatory documents within the Trial Master File throughout the study's start-up, execution, and close-out phases, ensuring strict adherence to templates and version control in accordance with regulatory standards.
Ensured relevant study and subject specific information is entered into the electronic Data Capture (EDC) system on a regular basis.
Therapy Coordinator
Cencora Canada
09.2021 - 01.2023
Performed enrollment of initial patient referrals which includes data collection and entry of patient demographic information, medical history and therapy information.
Supported access and reimbursement activities for Novartis specialty pharmaceutical therapies.
Managed key administrative tasks, including completing required documents (e.g., Special Authorization, EAP forms) and coordinated submissions and paperwork for insurance companies and public funding programs.
Implemented a comprehensive patient follow-up system for ongoing monitoring, compliance, and therapy disruption/discontinuation, resulting in a remarkable 20% improvement in therapy adherence.
Managed processing, documentation, reporting & follow-up of all adverse events (AE) and Serious adverse event reports for Novartis products from clinical trials, post-marketing studies (PMS), and all Spontaneous Reports (SR) from source documents with emphasis on timeliness and quality in accordance with ICH guidelines and applicable partnership agreements.
Performed data review of source documents for missing, unclear or conflicting medical record documentation and communicate with physicians, via clinical documentation inquiry forms, to clarify the information.
Customer Service Advisor
Concentrix Canada
01.2019 - 06.2021
Exceeded monthly key performance metrics, call quality performance and call and order entry productivity standards.
Tracked and managed multiple customer databases to access, change and input account information; assisted customers with navigation support, road-side assistance and emergency calls.
Demonstrated persuasive retention skills, as a customer’s first point of contact, to turn requests for disconnection or downgrade into sales by recognizing customer needs.
Consulted with customers on active product features, service offerings, billing, and product value.
Efficiently managed customer data, ensuring accuracy and security in information handling.
Education
Master of Science - Bioscience, Infection and Immunity
University of Leeds
Bachelor of Science - Microbiology
Covenant University
Skills
Patient Access & Reimbursement Education
Coverage Verification (Pharmacy & Medical Benefit)
Payer & Benefit Navigation
Service Provider Coordination
Clinical data and regulatory management
Specialty Drugs
Provider and staff training
Patient support and financial assistance programs
Excellent Written and Verbal Communication
Timeline
Clinical Research Analyst
University Health Network
01.2023 - 09.2025
Therapy Coordinator
Cencora Canada
09.2021 - 01.2023
Customer Service Advisor
Concentrix Canada
01.2019 - 06.2021
Master of Science - Bioscience, Infection and Immunity