Ophelia Tohtsoni
Tohajiilee,NM
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Lowe's
11.2020 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Jewelry Maker
Toh-Baca Jewelry
04.2013 - 08.2020
- Fabricated pieces by hand and using specialized equipment.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Completed work with metals such as silver, brass and copper, as well as wide range of stone turquoise
- Estimated repair costs based on expected labor and materials requirements.
- Returned older pieces to lustrous shine by cleaning, polishing and elect
- Handmade Native American Jewelry
Caregiver
Aide Home Healthcare
03.2013 - 09.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
Student
ITT-Technical Institute
09.2009 - 05.2011
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Took extensive notes to document lessons and further solidify learning objectives.
- Attendance was 90% to 96.5%
- GPA 3.2 to 3.8
- enjoyed team work within the forensic parts of class
Retail Customer Service Associate
Walmart
02.2001 - 08.2009
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Fulfilled customers' special requests for merchandise and delivery times.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- I preformed other jobs as well as, door greeters, helped with Aseted Protections (AP), stocked, inventory, Phone operator, assisted Dept. Manager, filed paper work
Care Giver
Bright Day Care Center
01.1999 - 09.2000
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Preschool ages to Infancy took care of the children
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Albuquerque, NM05.2011
Skills
- Product Knowledge
- Data Entry
- Data Collection
- Consultative Sales
- Documentation
- Call Center Operations
- Order Processing
- Customer Relations
- Customer Service
- Call Management
- Report Generation
Timeline
Customer Service Representative
Lowe's
11.2020 - 09.2023
Jewelry Maker
Toh-Baca Jewelry
04.2013 - 08.2020
Caregiver
Aide Home Healthcare
03.2013 - 09.2016
Student
ITT-Technical Institute
09.2009 - 05.2011
Retail Customer Service Associate
Walmart
02.2001 - 08.2009
Care Giver
Bright Day Care Center
01.1999 - 09.2000
Associate of Applied Science - Criminal Justice
ITT Technical Institute
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