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Tina Epps
Hospitality
The Bronx,NY
Summary
A Highly talented hospitality professional with extensive skills and experience. Looking for a position as a Housekeeper Supervisor
/ Housekeeping inspector. My extensive skills and experience in housekeeping and guest services will be utilized to provide guests with authentic services.
Over 20 years of dedicated experience in the Hospitality industry. Excellent written and verbal communication skills. Results-driven hospitality professional excels in any position or environment using solid skills and past experience.
Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Skilled cleaning team member bringing years of experience in commercial, residential and institutional environments.
Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas.
Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Independent Professional Cleaner
Handy Platform
New York, New York
08.2014 - Current
- Provide residential and commercial housekeeping services to customers
- Thoroughly clean and sanitize tubs, toilets, sinks, and all surfaces
- Sweep, vacuum and mop all floors, baseboards, walls and doors
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked on cleaning team to service Residential, offices and other commercial buildings.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
- Handled over 50 calls per day to address customer inquiries and concerns
Housekeeping Supervisor
Yonkers Race Way
Yonkers, NY
10.2015 - 09.2017
- Responsible for distributing task to 86 housekeeping staff on assigned shift
- Ensure equipment is signed out/in properly at beginning and end of shift
- Continuously monitors all housekeeping operations to ensure team members are in their assigned areas
- Ensure housekeeping staff has all proper supplies and equipment needed for their shifts
- Ensure guest were comfortable in clean environment
- Delegated staff projects to ensure maximum cleanliness of facility and executive offices
- Train all team members in proper techniques of using chemicals
- Report any hazardous conditions to upper management
- Makes recommendations and suggestions to hire, transfer, promote, reward, discipline, evaluate and discharge housekeeping team members on assigned shift
- Perform other duties as assigned
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover
- Worked with Security to respond promptly to all guest requests
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
Housekeeping Manager
The High Line Hotel
New York, New York
01.2012 - 01.2014
- Acknowledge and greet guest with warm friendly smile
- Completed daily task of cleaning arrival, departure and stayover rooms
- Assisted guest with request
- Performed inventory when task by supervisor
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Directed team of 25 personnel in busy hotel with 60 guest rooms.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed team productivity and workflow to exceed quality standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Worked with front desk to respond promptly to all guest requests
- Promoted safety by demonstrating proper operation and training staff on power equipment tools
Guest Services Supervisor
The Desmond Tutu Center
New York, New York
01.2008 - 01.2012
- Performed various cleaning activities of assigned areas – rooms, offices, lobbies and public areas
- Changed linen daily according to specs
- Executed daily maintenance and cleaning procedures such as, vacuuming, dusting furniture, window washing, sanitized, swept and mopped bathrooms
- Inspected all areas to ensure all parts were cleaned
- Reported any unsafe conditions to maintenance
- Participated in meetings and discussions related to cleanliness
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Created and delivered effective training materials and courses.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
- Checked guests into and out of hotel.
- Generated daily reports for front desk and housekeeping staff
- Coordinated arrivals and departures of VIPs.
- Suggested room and package upgrades to customers to boost revenue by 30%
Room Attendant
The General Theological Seminary
New York , New York
06.2007 - 08.2008
- Cleaned 15 Rooms on daily basis
- Responsible for cleanliness and maintaining overall appearance of guest rooms
- Performed range of housekeeping duties including waste removal, dusting all fixtures and surfaces
- Sanitized and cleaned bathrooms and guest room
- Reporting any unsafe and/or hazardous conditions
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Health And Mental Hygiene Food Protection Certificate - Food Protection License
New York State Department
Online 01.2014 - 02.2014
General Equivalency Diploma (GED - Law (Pre-Law)
Franklin K Lane High School
999 Jamaica Avenue, Brooklyn, NY 11208 09.1994 - 07.1998
Skills
Maintenance
Disinfection Practices
Sanitation Practices
MSDS Documentation
Crew Management
Chemical cleaners
Painting and plastering
Bloodborne Pathogen training
Work orders
PPE Compliance
Leadership
Time Management
Waxing and buffing
Commercial equipment operations
Chemical handling
Facilities maintenance
Software
Timeline
Housekeeping Supervisor
Yonkers Race Way
10.2015 - 09.2017
Independent Professional Cleaner
Handy Platform
08.2014 - Current
Health And Mental Hygiene Food Protection Certificate - Food Protection License
New York State Department
01.2014 - 02.2014
Housekeeping Manager
The High Line Hotel
01.2012 - 01.2014
Guest Services Supervisor
The Desmond Tutu Center
01.2008 - 01.2012
Room Attendant
The General Theological Seminary
06.2007 - 08.2008
General Equivalency Diploma (GED - Law (Pre-Law)
Franklin K Lane High School
09.1994 - 07.1998