Hailey Pinkerous
Nashville,TN
Summary
Proven to excel in high-volume dining environments, I leveraged my safe food handling and exceptional customer service skills at Tommy Guns to enhance guest satisfaction. Skilled in team collaboration and adept at handling complaints, my approach significantly improved guest relations, contributing to a positive dining experience without specifying numerical achievements. Organized waitress with experience in busy restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
5
5
years of professional experience
Work History
Waitress
Tommy Guns
05.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Barista
Cafe Vero
06.2022 - 09.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waitress
Smokin' Moes
06.2019 - 09.2022
- Passionate about learning and committed to continual improvement.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
BBA - Entrepreneurship
Belmont University
Nashville, TN05.2027
Skills
- Safe Food Handling
- Order Accuracy
- Customer Service
- Guest Relations Management
- Menu Recommendations
- Accurate money handling
- Greeting guests
- Team Collaboration
- High-volume dining
- Handling Complaints
Timeline
Waitress
Tommy Guns
05.2024 - 07.2024
Barista
Cafe Vero
06.2022 - 09.2022
Waitress
Smokin' Moes
06.2019 - 09.2022
BBA - Entrepreneurship
Belmont University
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