Epic
Janessa Anthony
Graduate LPN
Jacksonville,FL
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric, adult, and pediatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
PCA
UF Health
Jacksonville , FL
11.2021 - Current
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Customer Service Associate
Lowes
Jacksonville , FL
02.2021 - 10.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Sorter
Amazon
Jacksonville , FL
08.2020 - 02.2021
- Opened incoming packages to sort according to sizes, batch numbers and types.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Transported packed items to delivery pallets to assist loaders in loading and stacking pallets on delivery vehicles.
- Used hand-held scanner to enter data product information.
- Facilitated communication among team to reduce process lags and troubleshoot issues effectively.
- Stacked items according to weights, sizes, types and picking priorities.
- Assisted [Number] sorters with lifting and moving heavy and bulky items.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
Education
Vocational Certificate - Nursing
Florida State College At Jacksonville
Jacksonville, FL 05.2021 - Current
High School Diploma -
Baldwin Middle Senior High
Baldwin, Fl 08.2015 - 05.2019
Skills
Hospice and palliative care
Feeding assistance
Patient services
Mobility assistance aptitude
Adaptable
Professional bedside manner
Transporting patients
Direct Patient Care
Companionship and emotional support
Recording vital signs
Pediatrics
Software
Production Hyperspace
Word
Excel
Certification
CPR
Timeline
PCA
UF Health
11.2021 - Current
Vocational Certificate - Nursing
Florida State College At Jacksonville
05.2021 - Current
Customer Service Associate
Lowes
02.2021 - 10.2021
Sorter
Amazon
08.2020 - 02.2021
High School Diploma -
Baldwin Middle Senior High
08.2015 - 05.2019