Khadaijah Mobley
Lakeland,FL
Summary
Proficient and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Greet / Cashier
Four Life Promotions
02.2020 - Current
- Greet guests in their arrival and departure of the event
- Scan pre-purchased tickets/vouchers
- Assist guests to designated areas of venue
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Security Office
Allied Universal
02.2020 - 08.2023
- Monitoring surveillance equipment and access points
- Investigating security breaches, incidents and other alarming behavior
- Organize information provided by drivers and dispatch
- Input truck data into SAP database
- Organize files from beginning to end of month for several different logs
- Organize running count of Raw materials that entered and exited facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Substitute Teacher
Kelly services Lakeland Fl
08.2016 - 08.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Patient Care Assistant (ER)
Lakeland Regional Hospital
06.2021 - 08.2022
- Communicate effectively with patients, families, team members, and community.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Gathered medical information, weight and height measurements and vital signs.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
Receptionist
Family Care
08.2018 - 01.2020
- Greet patients coming in and out of office
- Collect vitals and information regarding reason for visit
- Creating prior authorizations and referrals
- Process 150 to 300 copay payments weekly
- Canceling and scheduling patients online and in office
- Insurance Verification
- Billing
- Establish new patients
- Refilling Medication
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Customer Service Representative
Family Dollar
10.2017 - 12.2018
- Greet customers coming in and out of store
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Intern
LEGOLAND Florida
06.2014 - 08.2016
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using computers
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Assisted in inventory management, ensuring accurate counts and timely replenishment of merchandise.
- Delivered exceptional customer experiences with personalized attention focused on exceeding expectations for service quality.
Education
Certification - Surgical Technology
Travis Technical College
Lakeland, FL05.2024
High School Diploma -
Polk State Lakeland Collegiate High School
Lakeland, FL06.2016
Skills
- Committed to professional growth and development
- Confident and decisive under stressful conditions
- Dependable and conscientious; accurate and detailed oriented
- Effective in promoting positive, productive work environment
- Work effectively with teams
- Goal Driven
- Critical thinking skills
- Written and verbal communication skills
- Time management skills
- Medical terminology use and understanding
Certification
- Medication Tech/Aide, 04/2023, 04/2024
- Security D License, 02/2020, 04/2024
- BLS / First Aid, 10/2023, 10/2025
Timeline
Patient Care Assistant (ER)
Lakeland Regional Hospital
06.2021 - 08.2022
Greet / Cashier
Four Life Promotions
02.2020 - Current
Security Office
Allied Universal
02.2020 - 08.2023
Receptionist
Family Care
08.2018 - 01.2020
Customer Service Representative
Family Dollar
10.2017 - 12.2018
Substitute Teacher
Kelly services Lakeland Fl
08.2016 - 08.2023
Retail Intern
LEGOLAND Florida
06.2014 - 08.2016
Certification - Surgical Technology
Travis Technical College
High School Diploma -
Polk State Lakeland Collegiate High School
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