Diarra Davis
Customer Service Representative
Charlotte,NC
Summary
Personable and dedicated customer service rep. Solid team player with upbeat, positive attitude and establishes rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Partner
Managed Staffing-Sealed Air
Charlotte, North Carolina
05.2021 - 09.2021
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with setting appointments, purchase order requests, and arranging merchandise pick-up.
- Provided logistics for deliveries
Customer Service Associate
Sherpa, LLC-E4E Relief Fund
Charlotte, North Carolina
08.2020 - 10.2020
- Responded to customer requests regarding financial grants for financial hardships
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information about available assistance for those needing financial assistance due to Covid-19
Sales/Service Coordinator
Randstad Staffing-Kurz Transfer Products
Charlotte, North Carolina
10.2019 - 06.2020
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Researched client requests to create best possible solutions for diverse needs.
- Handled business accounts efficiently and accurately
Payment Processing Specialist
Randstad-Duke Energy
Charlotte, North Carolina
12.2018 - 06.2020
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reported financial data and updated financial records in ledgers and journals.
- Responded to inbound inquiries regarding accounts and payments.
Customer Service Representative
Ohio Secretary Of State
Columbus, Ohio
09.2007 - 05.2016
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded customer questions regarding how to file for a business entity in the State of Ohio pursuant to O.R.C.
- Processed ministers license, notary license renewals and apostil's for documents going out of the country
Skills
Complaint resolution
undefinedTimeline
Customer Service Partner
Managed Staffing-Sealed Air
05.2021 - 09.2021
Customer Service Associate
Sherpa, LLC-E4E Relief Fund
08.2020 - 10.2020
Sales/Service Coordinator
Randstad Staffing-Kurz Transfer Products
10.2019 - 06.2020
Payment Processing Specialist
Randstad-Duke Energy
12.2018 - 06.2020
Customer Service Representative
Ohio Secretary Of State
09.2007 - 05.2016
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