Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Levi Henry

Far Rockaway,NY

Summary

Organized and dedicated professional with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ambassador

Capital One
05.2023 - Current
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice

Specialist

Apple
10.2019 - 02.2023
  • Worked with diverse range of customers to assess their needs and provide apposite follow-up
  • Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Answered questions and provided information to customers about new software or hardware.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs

Operations Supervisor

Luna Park NYC
04.2017 - 09.2019
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Conducted daily safety checks and communicated any potential problem to maintenance team.
  • Completed necessary paper work needed for rides to be cleared for operation.
  • Served as first point of contact for customers and employees should they need any assistance or any problems arise.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Trained new employees on proper protocols and customer service standards.

Lounge Host

Onondaga Community College
08.2018 - 05.2019
  • Maintain a clean and organized lounge for students.
  • Maintain a safe and welcoming environment for everyone to enjoy.
  • Assist in setup for any special events.
  • Make sure all guests are following lounge rules and follow procedures should any incidents arise.
  • Promoted business loyalty by fostering positive customer relationships.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Troubleshot equipment failures and remedied problems to restore functionality

Education

High School Diploma -

Medgar Evers High School
Brooklyn, NY
06.2014

Skills

  • Tech oriented
  • Great interpersonal/Communication Skills
  • Customer Support Assessment
  • Hardware and Software Installation
  • Relationship Management
  • File Organization
  • Database entry
  • Fraud Detection
  • Microsoft Office

Certification

Google IT Support Certification

Timeline

Ambassador

Capital One
05.2023 - Current

Specialist

Apple
10.2019 - 02.2023

Lounge Host

Onondaga Community College
08.2018 - 05.2019

Operations Supervisor

Luna Park NYC
04.2017 - 09.2019

High School Diploma -

Medgar Evers High School

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Levi Henry