Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
Hobbies
Hobbies
Generic

Sawyer Lumsden

Wilmington,NC

Summary

Experienced Supervisor leading booksellers on effective job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Supervisor

Barnes & Noble College
07.2021 - 12.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Pharmacy Technician

CVS Pharmacy
02.2021 - 07.2021
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.

Bookseller

Barnes & Noble College
01.2018 - 03.2021
  • Assisted customers in locating desired course materials, resulting in repeat business and positive feedback.
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
  • Supported a positive work environment by collaborating with team members to achieve collective goals.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on course materials.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
  • Assisted customers with locating books and other materials in store.

Education

Bachelor of Science - Biology

University of North Carolina Wilmington
Wilmington, NC
12.2024

Skills

  • Operations Management
  • Effective Communication
  • Training and Mentoring
  • Complex Problem-Solving
  • Customer Service
  • Employee Motivation
  • Goal-Oriented
  • Task Prioritization
  • Emotional Intelligence
  • Active Listening

Languages

Spanish
Limited Working

Timeline

Supervisor

Barnes & Noble College
07.2021 - 12.2023

Pharmacy Technician

CVS Pharmacy
02.2021 - 07.2021

Bookseller

Barnes & Noble College
01.2018 - 03.2021

Bachelor of Science - Biology

University of North Carolina Wilmington

Certification

  • Cardiopulmonary Resuscitation Certified & AED Trained - [Timeframe]

Hobbies

I am passionate about visual art and music. I'm self-taught in acrylic and watercolor paint and spent several years learning to play bass under a musician local to my hometown of Fuquay-Varina, NC. I've been drawn towards biological sciences -specifically human anatomy and physiology- since childhood, I'm currently studying biology at UNCW and hopeful to become a Physician Assistant (PA) after graduation. I also enjoy reading and tending to my succulent garden.

Hobbies

I am passionate about visual art and music. I'm self-taught in acrylic and watercolor paint and spent several years learning to play bass under a musician local to my hometown of Fuquay-Varina, NC. I've been drawn towards biological sciences -specifically human anatomy and physiology- since childhood, I'm currently studying biology at UNCW and hopeful to become a Physician Assistant (PA) after graduation. I also enjoy reading and tending to my succulent garden.

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Sawyer Lumsden