Wendy Butler
San Antonio,TX
Summary
Dynamic professional with experience at H.E. Butt Grocery Company and Chase Bank, excelling in cash handling and fraud prevention. Proven track record in enhancing customer satisfaction and resolving complex financial crimes. Strong communicator and team player, dedicated to improving operational efficiency and security protocols.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Convenience Store Clerk
H.E. Butt Grocery Company
04.2016 - Current
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Supported management in maintaining accurate inventory records through diligent tracking of incoming shipments and returns.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Performed cash, card, and check transactions to complete customer purchases.
Fraud Prevention Specialist
Chase Bank
08.2009 - 04.2013
- Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.
- Initiated fraud awareness campaign, educating employees and customers on prevention techniques.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Collaborated with cross-functional teams to update and enforce security protocols, minimizing vulnerabilities.
Education
Associate of Arts - Education
The University of Texas At San Antonio
San Antonio, TXSkills
- Cash handling
- Inventory management
- Point of sale systems
- Customer service
- Fraud prevention
- Loss prevention awareness
- POS system operation
- Teamwork
- Customer assistance
- Problem-solving abilities
- Excellent communication
Certification
TABC
Timeline
Convenience Store Clerk
H.E. Butt Grocery Company
04.2016 - Current
Fraud Prevention Specialist
Chase Bank
08.2009 - 04.2013
Associate of Arts - Education
The University of Texas At San Antonio
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