Lori Love

• Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
• Assisted supervisor with feedback for employee performance evaluations.
• Delegated tasks to employees to enhance productivity and workflow.
• Upheld proper visual merchandising standards on retail floor and windows.
• Maintained store appearance, cleanliness and organization.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Monitored customers for signs of security concerns and escalated issues to management.
• Developed strong rapport with customers and created positive impression of business.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Increased business sales utilizing cannabis knowledge.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Processed accurate credit, debit, check and cash sales transactions for multiple customer orders per day.
• Discussed Cannabis with customers, outlined restrictions and educated on policies.

Managed complete operation of thriving Natural Foods Market, juice bar, and vegetarian cafe for over 25 years.

Double-digit growth for the first 10 years put this local business on the map.

Cash management, inventory purchasing and management, interviewing and hiring of all staff members

Hands-on customer service as well as cashier, and all aspects of restaurant service

Awarded Business Person of the Year as well as Humanitarian of the Year - the first person in Granby Ct to win both awards

Founder of the Waste Not Want Not Community Kitchen, a 501C3 serving the Granby Ct community for over 12 years now

Awarded BEST OF CT twice for our organic juice bar

A strong volunteer for many different projects