Joshua Mangum
Austin,TX
Summary
Accountable Sales Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
Overview
12
12
years of professional experience
Work History
Floor Lead
Cellular Sales
Austin, TX
06.2021 - Current
- Defined and enforced store procedures in compliance with company policies and procedures.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Informed customers of promotions to increase sales productivity and volume.
Bilingual Sales Representative
Spectrum
El Paso, TX
12.2019 - 05.2020
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Bilingual Sales/ Retention
Dish
El Paso, TX
03.2017 - 03.2018
- Promoted after only 2 months to Customer Retention.
- Began in sales, where i lead my department in premium packages sold.
- Had a higher than average sales rate and retention rate.
- Mentored new and struggling representatives.
CSR/ SME
Alorica El Paso West
El Paso, TX
11.2014 - 11.2016
- Began as CSR who excelled with customer surveys and sold products effectively.
- Promoted to SME (Subject Matter Expert) after a year with the company
- Assisted with escalated calls, training, and other extraordinary issues.
Technical Support Representative
Alorica El Paso East
El Paso, TX
09.2013 - 09.2014
- Trained new employees and explained protocols clearly and efficiently.
- Diligently followed up with customers about existing orders.
- Devised workarounds for problems.
- Informed customers about issue resolution progress.
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
Sales Associate
HGS
El Paso, TX
04.2013 - 09.2013
- Recommended merchandise based on customer needs.
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
- Educated customers on product and service offers.
Customer Service Representative
G C Services
El Paso, TX
06.2011 - 02.2013
- Provided exceptional support for online orders.
- Assisted with tracking and tracking disputes.
- Promoted items that would better enhance experience with products of interest.
Education
High School Diploma -
El Dorado High School
2011
Skills
- Excellent Communication Skills
- Bilingual in [Spanish]
- Sales
- Customer Service
- Leadership Skills
- Training Experience
- Communication Skills
- Product Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Floor Lead
Cellular Sales
06.2021 - Current
Bilingual Sales Representative
Spectrum
12.2019 - 05.2020
Bilingual Sales/ Retention
Dish
03.2017 - 03.2018
CSR/ SME
Alorica El Paso West
11.2014 - 11.2016
Technical Support Representative
Alorica El Paso East
09.2013 - 09.2014
Sales Associate
HGS
04.2013 - 09.2013
Customer Service Representative
G C Services
06.2011 - 02.2013
High School Diploma -
El Dorado High School
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