Daniel O'Connell

I have been practicing at this school for 24 years and am not the primary teacher at it.

• Work with parents and students to achieve the goals they want.
• Foster a safe environment for people to learn self defense.
• Test students to see if they deserve to be elevated to the next rank.
• Resolve disputes in a productive way.
• Understand from subtle clues what a student is feeling and address those feelings in a way that we all grow.

Coordinating Customer teams and in house teams to move ecommerce sites over to our environment smoothly.

• managed the phone system (freepbx) that the company had set up.
• I helped manage the team when we were in between support managers.
• Conducted interviews with new hires to see if they were a good fit for the company.
• Did deep dives on servers based on monitoring software to diagnose server issues.
• Provided support to our team in any theater that needed extra hands from sales to infrastructure.
• Helped host events for conferences notably running a VR room for our guests at the after party.

Worked in the call center and when a restaurant needed new equipment I would travel wherever they were and install it.

• Maintained updated knowledge of all equipment, products, and services to properly educate customers.
• Evaluated equipment to determine if it needed to be repaired or replaced.
• Followed all company guidelines regarding safety procedures when out in field.
• Traveled around the US booking flights and hotels to save the customer money.
• Became the point of contact for escalations that occurred overnight so our management team could refocus.
• Created training exercises for new hires and mentored them.

• Selected, calibrated, or operated equipment used in non-destructive testing of products or materials.
• Conducted regular inspections of machinery to identify and remedy mechanical concerns.
• Prepared reports on non-destructive testing results.
• Used Magnetic Particle to detect surface defects and identify their cause and type.
• Passed the test to be a level 2 technician.