BRITTANY MATTHEWS
Miami Gardens,FL
Summary
Certified Medical Assistant seeking a position where my skills and knowledge obtained will be utilized in a company where growth can occur by extending experience and training to become completely knowledgeable in that field. The benefits to the employer would be that I'm dependable, proficient, Organized, Responsible, and Committed. I will be sure to produce the results your company is looking for.
Overview
4
4
years of professional experience
Work History
Member Service Representative
AvMed
Kendall, FL
10.2019 - 01.2022
- Provided customer service to member with insurance policies
- Managed over 50 calls a day
- Evaluated claims
- Utilized systems such as acuity, salesforce, HRP Microsoft teams, and Purecloud
- Documented calls
- Explained benefits
- Deescalated calls
Account Resolution Specialist
Medassist, UM Hospital
Doral, FL
01.2019 - 10.2019
- Reviewed claims for under payments and denied services
- Called insurance companies to verify benefits
- Used Citrix, excel, Availity, CUemulate, Epic and various web portals obtain and document information
- Triaged accounts with various codes to be worked
- Documented accounts with detailed information
Customer Service Representative
Molina Healthcare
Doral, Fl
10.2017 - 01.2019
- Provide customer service to members who were enrolled in Obama care
- Explain claims and submit appeals
- Take payments and explain premiums
- Explain benefits and coinsurance/co-payments for specific services
- Provide eligibility information to doctor offices
- Used formularies to assist members with names of covered medications
- Changed primary care physicians on member's account and ordered new D cards
- Followed HIPPA laws
- Completed trainings every 6 months
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL06.2023
NCCT Certified Administrative assistant/ Biller Coder - Billing/ Coding
A.T.I College of Health
Miami Gardens, FL11.2010
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2009
Skills
- Medical Records
- BLS / CPR
- MS office, Excel, PowerPoint
- Time Management
- Multi-tasking
- OSHA, HIPAA
- Medical claims
- Medical terminology
- Data entry
- Efficient and Detail-Oriented
Timeline
Member Service Representative
AvMed
10.2019 - 01.2022
Account Resolution Specialist
Medassist, UM Hospital
01.2019 - 10.2019
Customer Service Representative
Molina Healthcare
10.2017 - 01.2019
Associate of Science - Medical Assisting
Keiser University
NCCT Certified Administrative assistant/ Biller Coder - Billing/ Coding
A.T.I College of Health
High School Diploma -
Miami Norland Senior High School
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