Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison DeWitt

Senior Key Account Manager
Austin,TX

Summary

Senior Key Account Manager with 10 years experience in client facing and revenue generating roles in multiple verticals including SaaS, EdTech and food & beverage distribution industries. Compelling background in consultative account management, customer success, and sales, with proven track record of surpassing retention targets, fostering client relationships, and growing existing customer business.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

<p>Senior Key Account Manager</p> <p></p>

NetBase Quid
04.2019

Manage post-sale relationships and advise Social Media analytics strategy with Enterprise level NetBase clients (book of business aprox. 2.5 million ARR)

Key Achievements

Exceeded 2020 Overall Quota at 119%

Exceeded Q1 2020 Overall Quota at 101% attainment

Exceeded Q2 2020 Overall Quota at 129% attainment

Exceeded Q3 2020 Overall Quota at 109% attainment

Exceeded Q4 2020 Overall Quota at 140% attainment

Responsibilities

Establish a relationship built on trust with every client

Build plans for strategic clients, designed to help them succeed with their configuration, and meet their business objectives

Identify opportunities to expand and grow client accounts across new teams, or by adding new or additional NetBase features

<p>Senior Account Manager</p> <p></p>

TrendKite
02.2019 - 04.2019

Managed post-sale relationships with Enterprise level TrendKite clients (book of business aprox. 3 million ARR)

Key Achievements

Exceeded Up-sell and Upgrade quota each month, February-April 2019

Responsibilities

Managed post-sales customer relationship from product adoption to renewal, with a focus on account expansion and growth

Conducted consultative strategy sessions with each customer to preserve and foster client trust

Identified opportunities to expand TrendKite new feature usage across assigned accounts

<p>Account Manager</p> <p></p>

TrendKite
04.2017 - 02.2019

Managed post-sale relationships with 110 clients (aprox. 1.5 million ARR), ranging from mid-market businesses to Fortune 500 companies

Key Achievements

  • Exceeded Up-sell and Upgrade quota at 162% ($82.2k of $50k quota) for 2018
  • Achieved highest gross revenue retention bookings and up-sell bookings across team for 2018
  • Closed several of largest upsells in company history with key enterprise accounts

Responsibilities

  • Managed post-sales customer relationship from on-boarding to product adoption to renewal
  • Preserved customer relationships to combat churn and foster account growth
  • Identified opportunities to expand TrendKite new feature usage across assigned accounts

<p>Account Executive</p> <p></p>

TrendKite
10.2016 - 04.2017

Owned end-to-end inside sales cycle from prospecting to close

Key Achievements

  • Achieved monthly sales quota of $25k January, February and March 2017

Responsibilities

  • Managed personal pipeline and effectively met key sales goals
  • Confidently outbound cold-called into target companies, identifying key decision makers and influencers
  • Set and executed product demos to prospective customers

<p>Director of Member Engagement</p> <p></p>

FoundersCard
11.2015 - 10.2016

Manage existing book of business, specifically focusing on customer retention for existing FoundersCard members 

Key Achievements 

  • Developed new strategies for customer retention such as pro-active email marketing campaigns, regenerating business from “dormant” members, and re-vamping customer service approach to existing members
Responsibilities
  • Provided FoundersCard site demonstrations and presentations via WebEx to existing FoundersCard members to showcase benefit portfolio and updates
  • Managed on-boarding process of new clients 

<p>Account Manager</p> <p></p>

Macmillan Education
04.2015 - 11.2015

Managed existing and new business Higher Education accounts in the IL, KS and SoCal territories in the fields of STEM and economics, selling the Macmillan portfolio of learning tools and products 

Key Achievements 

  • Created and implemented email marketing campaign with 70% open rate which was then adopted by sales team and added to Macmillan Sales Playbook
  • Awarded Sales Achievement Award of Excellence for Spring 2015

Responsibilities

  • Employed consultative sales techniques, gathered requirements and constraints, customized solutions, and provided customer training
  • Cross sell and up-sell SaaS product portfolio including Sapling Learning and LateNightLabs 

<p>Account Manager</p> <p></p>

Walters Bay
04.2014 - 04.2015

Serve as the liaison between Walters Bay and our partner, Ben E. Keith Food Product & Alcoholic Beverage Distributor

Key Achievements

  • Maintained 100% of Ben E. Keith iced tea program customer base in 2014
  • Helped Ben E. Keith grow iced tea program by 12% in 2014

Responsibilities

  • Lead product knowledge sales education sessions to train new Ben E. Keith DSR’s on the Walters Bay products and key selling points
  • Conducted “cuttings” and “cuppings” with BEK customers to sample, taste and compare the quality of our Walters Bay tea against competition products

  • Attended regional trade shows on behalf of Walters Bay for BEK, and ride-a-longs with BEK DSR’s and DSM’s to visit key customers and large potential customers

<p>Regional Sales Manager- Key Accounts </p> <p></p>

Lightspeed Systems
12.2012 - 03.2014

Responsible for a 12 state territory of K-12 accounts in the Midwestern US, managing over 600 key existing accounts and partner relationships while maintaining and growing the Lightspeed Systems business

Key Achievements

  • Exceeded annual sales goal generating $2,784,891 in total sales, $1,584,663 in renewal sales and $462,996 in new sales for 2013
  • Achieved 103% of $2,750,000 annual sales goal and ranking top 3 in all metrics on a team of 14 reps

Responsibilties

  • Created strong business relationships based on trust with clients including Superintendents, Technical Directors, and other business decision makers in the K-12 space
  • Responsible for New Business Development and Account Management in the Midwestern US territory
  • Trained channel partners on products and equipped them with necessary tools to sell the Lightspeed portfolio over the competition
  • Expanded brand awareness through marketing campaigns, attending regional trade shows and leading on-site user group meetings to gain visibility, create opportunities, and increase mindshare

<p>LiveDesk TelePresence Support Specialist </p> <p></p>

Cisco Systems
05.2011 - 11.2012

Drove TelePresence adoption internally within Cisco as well as provided TelePresence scheduling support to Enterprise Cisco customers

Key Achievements

  • Built internal Cisco client base from 0 to 120 clients
  • Developed Cisco LiveDesk social media presence including Facebook, Twitter and YouTube
  • Cisco TelePresence and Tier I Network Engineer certified

Responsibilities

  • Provided prospective and current clients with Cisco TelePresence utilization demos via telepresence, to ensure effective understanding of product
  • Familiarized established clients with new products and developments
  • Assisted established accounts with Cisco TelePresence troubleshooting on the Tier I Network Engineering level via telepresence

Education

Bachelor of Science - Family And Consumer Sciences

Texas State University
San Marcos
08.2005 - 05.2009

Skills

Salesforce

Zendesk

Looker

Gainsight

Splunk

JIRA

Recurly

HelpScout

Creative Strategy

Solution Selling

Customer Retention

Certification

Cisco TelePresence Certified

Timeline

<p>Senior Key Account Manager</p> <p></p>

NetBase Quid
04.2019

<p>Senior Account Manager</p> <p></p>

TrendKite
02.2019 - 04.2019

<p>Account Manager</p> <p></p>

TrendKite
04.2017 - 02.2019

<p>Account Executive</p> <p></p>

TrendKite
10.2016 - 04.2017

<p>Director of Member Engagement</p> <p></p>

FoundersCard
11.2015 - 10.2016

<p>Account Manager</p> <p></p>

Macmillan Education
04.2015 - 11.2015

<p>Account Manager</p> <p></p>

Walters Bay
04.2014 - 04.2015

<p>Regional Sales Manager- Key Accounts </p> <p></p>

Lightspeed Systems
12.2012 - 03.2014

Cisco TelePresence Certified

01-2012

Cisco Tier I TelePresence Support Engineer Certified

01-2012

<p>LiveDesk TelePresence Support Specialist </p> <p></p>

Cisco Systems
05.2011 - 11.2012

Bachelor of Science - Family And Consumer Sciences

Texas State University
08.2005 - 05.2009
Allison DeWittSenior Key Account Manager