
Senior Key Account Manager with 10 years experience in client facing and revenue generating roles in multiple verticals including SaaS, EdTech and food & beverage distribution industries. Compelling background in consultative account management, customer success, and sales, with proven track record of surpassing retention targets, fostering client relationships, and growing existing customer business.
Manage post-sale relationships and advise Social Media analytics strategy with Enterprise level NetBase clients (book of business aprox. 2.5 million ARR)
Key Achievements
Exceeded 2020 Overall Quota at 119%
Exceeded Q1 2020 Overall Quota at 101% attainment
Exceeded Q2 2020 Overall Quota at 129% attainment
Exceeded Q3 2020 Overall Quota at 109% attainment
Exceeded Q4 2020 Overall Quota at 140% attainment
Responsibilities
Establish a relationship built on trust with every client
Build plans for strategic clients, designed to help them succeed with their configuration, and meet their business objectives
Identify opportunities to expand and grow client accounts across new teams, or by adding new or additional NetBase features
Managed post-sale relationships with Enterprise level TrendKite clients (book of business aprox. 3 million ARR)
Key Achievements
Exceeded Up-sell and Upgrade quota each month, February-April 2019
Responsibilities
Managed post-sales customer relationship from product adoption to renewal, with a focus on account expansion and growth
Conducted consultative strategy sessions with each customer to preserve and foster client trust
Identified opportunities to expand TrendKite new feature usage across assigned accounts
Managed post-sale relationships with 110 clients (aprox. 1.5 million ARR), ranging from mid-market businesses to Fortune 500 companies
Key Achievements
Responsibilities
Owned end-to-end inside sales cycle from prospecting to close
Key Achievements
Responsibilities
Manage existing book of business, specifically focusing on customer retention for existing FoundersCard members
Key Achievements
Managed existing and new business Higher Education accounts in the IL, KS and SoCal territories in the fields of STEM and economics, selling the Macmillan portfolio of learning tools and products
Key Achievements
Responsibilities
Serve as the liaison between Walters Bay and our partner, Ben E. Keith Food Product & Alcoholic Beverage Distributor
Key Achievements
Responsibilities
Conducted “cuttings” and “cuppings” with BEK customers to sample, taste and compare the quality of our Walters Bay tea against competition products
Attended regional trade shows on behalf of Walters Bay for BEK, and ride-a-longs with BEK DSR’s and DSM’s to visit key customers and large potential customers
Responsible for a 12 state territory of K-12 accounts in the Midwestern US, managing over 600 key existing accounts and partner relationships while maintaining and growing the Lightspeed Systems business
Key Achievements
Achieved 103% of $2,750,000 annual sales goal and ranking top 3 in all metrics on a team of 14 reps
Responsibilties
Drove TelePresence adoption internally within Cisco as well as provided TelePresence scheduling support to Enterprise Cisco customers
Key Achievements
Responsibilities
Zendesk
Looker
Gainsight
Splunk
JIRA
Recurly
HelpScout
Creative Strategy
Solution Selling
Customer Retention
Cisco TelePresence Certified
Cisco TelePresence Certified
Cisco Tier I TelePresence Support Engineer Certified