AHNJAHLA MALONE

• Owned strategic client relationships, identifying business needs and aligning talent strategies for scalability.
• Led quarterly business reviews and provided performance reports that increased renewal rates.
• Combined data analysis and relationship management to secure contract renewals that boosted the average account value by 20%.
• Acted as liaison to resolve urgent client issues, maintaining high satisfaction and trusted-advisor status.
• Spearheaded onboarding processes for new accounts, ensuring alignment across operations and client objectives.
• Drove high-volume hiring initiatives that enhanced efficiency by 45%, supporting expansion into U.S. markets.
• Managed full-cycle recruitment, reducing time-to-fill by 40% while ensuring compliance with regulations.
• Mentored junior recruiters, boosting team productivity and contributing to 94% client satisfaction rate.
• Managed I-9 verification and documentation workflows, ensuring complete regulatory compliance and reducing audit risk.

• Managed onsite client relationships as the primary point of contact, overseeing operational execution, issue resolution, and performance alignment, contributing to repeat business and increased client satisfaction.
• Led weekly staffing reviews with client leadership, presenting performance metrics and recommending staffing adjustments based on labor trends and output data.
• Built customized onboarding and retention strategies in coordination with clients, improving new hire success rates and enhancing workforce stability.
• Supported contract renewals by demonstrating ROI through site-level analytics, productivity improvements, and workforce planning insights.
• Conducted performance evaluations and real-time monitoring using digital tools, driving faster interventions and increasing service level adherence by 20%.
• Streamlined operational processes through data-driven analysis, boosting team productivity by 25% and reducing downtime by 18%.
• Assisted with full-cycle recruitment efforts by sourcing, screening, and coordinating interviews, contributing to a 15% reduction in time-to-fill and helping the team meet key hiring goals.

• Built strong customer relationships, enhancing buying experiences through effective techniques.
• Exceeded sales quotas by 15-25% quarterly in a high-volume, fast-paced environment by identifying client needs and delivering tailored product solutions.
• Managed all administrative sales processes with 100% accuracy, reducing transactional errors by 35%.
• Leveraged CRM platforms and online systems to resolve customer issues, achieving a 92% resolution rate on first contact and improving client satisfaction scores.
• Led consultative sales and account management strategies, exceeding service benchmarks and driving a 25% increase in customer satisfaction (CSAT) year-over-year.
• Monitored and evaluated customer accounts daily, implementing retention-focused solutions that led to a 40% reduction in churn and improved renewal rates.

• Conducted thorough searches to detect and remove contraband, maintaining facility security and order.
• Managed emergency responses, ensuring swift action aligned with safety regulations and compliance standards.
• Led security operations for hundreds of inmates during 12-hour shifts, overseeing safety, compliance, and crisis management.
• Streamlined inmate processing with accurate warrant verification, booking, and detailed incident documentation.
• Executed facility-wide security audits and infrastructure inspections to uphold rigorous safety and regulatory compliance.
• Enhanced security through strategic patrols, contraband prevention, and rapid response, reducing breaches.
• Trained and mentored new officers, fostering team readiness and consistent application of security protocols.
• Coordinated secure inmate transport across multiple sites, enforcing strict safety measures and maintaining thorough records.