Madelynn Przytula
Kalamazoo,MI
Summary
Dedicated Hotel Front Desk Supervisor with 3 years of experience in guest services, team leadership, and front desk operations. Skilled in reservations, problem-solving, and staff training to enhance guest satisfaction. Seeking to expand expertise in hospitality management and contribute to a dynamic team.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Dora Hotel Co.
04.2024 - Current
- Train new staff on correct procedures, compliance requirements, and performance strategies.
- Manage group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Contribute to the development of new front desk procedures for increased efficiency and better guest service.
- Resolve guest complaints regarding any room or billing issues.
- Assist in other hotel departments as needed which included: Food and beverage, housekeeping, and sales.
Front Desk Supervisor
Four Points Sheraton Hotel
08.2023 - 03.2024
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Handled all front desk operations- including checking guests in and out, filing daily paperwork, stocking, and training new staff.
Front Desk Agent
Residence Inn Marriott
02.2023 - 08.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Education
Michigan State University
East Lansing, MISkills
- Guest relations
- Reservations management
- Staff supervision
- Data entry efficiency
- Reservation management
- CRM tools (Salesforce)
- Hotel property programs- Onq, Lightspeed, Fosse
Timeline
Front Desk Supervisor
Dora Hotel Co.
04.2024 - Current
Front Desk Supervisor
Four Points Sheraton Hotel
08.2023 - 03.2024
Front Desk Agent
Residence Inn Marriott
02.2023 - 08.2023
Michigan State University
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