Overview
Work History
Education
Skills
Accomplishments
Quote
Certification
Timeline
AssistantManager
Mandy Rowan

Mandy Rowan

Hudson,WI

Overview

11
11

Years of professional experience

9
9

Years of Management & Leadership

Work History

Business Systems Analyst

Computer Integration Technologies, Inc (CIT)
01.2018 - 04.2024
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Created and maintained standard operating procedures governing system functions and features.
  • Collected, defined and analyzed business requirements.
  • Coordinated data migration and consolidation efforts.
  • Improved systems with addition of new features and infrastructure.
  • Trained business personnel in use of systems.
  • Assisted in development of system security protocols.
  • Tested new software and hardware prior to deployment.

Sales Support Manager

Computer Integration Technologies, Inc (CIT)
01.2015 - 01.2018
  • Implemented systems and procedures to increase sales.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Developed solutions to sales challenges and maximized business opportunities.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Sales Support Coordinator

Computer Integration Technologies, Inc (CIT)
08.2013 - 01.2015
  • Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Developed and maintained relationships with key accounts and existing customers.

Education

Bachelor of Science - Human Development & Family Studies

University of Wisconsin Stout
Menomonie, WI
05-2008

Skills

  • ConnectWise PSA & CPQ Expert
  • Agile Project Management
  • Leadership & Management
  • Workflow Automation
  • Integration & Data Migration
  • User Training and Documentation
  • Process Documentation
  • Data Mapping
  • Cross-Functional Collaboration

Accomplishments

Business Lifecycle Integration: Designed, configured, and implemented comprehensive processes within ConnectWise to streamline the entire business lifecycle.

Seamless Integration: Orchestrated seamless integration plans between ConnectWise CPQ and PSA, ensuring synchronized data flow and system coherence.

CPQ and Procurement Integration: Set up and implemented the ConnectWise CPQ quoting system, integrating it with ConnectWise procurement for a seamless transition from sales to procurement and inventory management.

Approval Mechanisms: Established robust approval mechanisms to ensure compliance with organizational policies and enhance process accuracy.

Automated Invoicing: Implemented automated invoice generation within ConnectWise PSA, significantly reducing manual effort and improving invoicing accuracy.

Systematic Recurring Revenue Management: Utilized PSA workflows and CPQ template rules to standardize agreement and renewal configurations, fostering a systematic approach to managing recurring revenue.

Optimized Sales Processes: Installed and configured ConnectWise CPQ, tailoring settings to enhance sales processes and improve efficiency.

Data Migration and Validation: Managed critical data migration and validation processes, ensuring data accuracy and integrity throughout the integration

Quote

Mandy's extensive knowledge of applications was invaluable in deploying and managing our core sales systems. Her expertise and dedication significantly enhanced our operations. Her contributions were instrumental to our success."
Ann Mauer, Director of Sales at CIT

Certification

ConnectWise PSA Sales Certification

ConnectWise PSA Service Certification

ConnectWise PSA Finance Certification

ConnectWise CPQ Quote and Proposal Certification

Timeline

Business Systems Analyst

Computer Integration Technologies, Inc (CIT)
01.2018 - 04.2024

Sales Support Manager

Computer Integration Technologies, Inc (CIT)
01.2015 - 01.2018

Sales Support Coordinator

Computer Integration Technologies, Inc (CIT)
08.2013 - 01.2015

Bachelor of Science - Human Development & Family Studies

University of Wisconsin Stout

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