Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lia Budiman

Lutz,FL

Summary

Dedicated and reliable IT System/Business, Reports, Data Analyst, and System Administration. Adapts quickly to new and changing technology. Time and Task Management. Growth Mindset: Embrace Change and Learning

CRM | ERP | Accounting | PSA | Project Management | Quality Assurance | Enterprise Quality Management Systems (EQMS) | End-User Support | Independent and Team Work | Remote Work

Overview

27
27
years of professional experience
1
1
Certification

Work History

Technical Consultant

ComplianceQuest
12.2019 - Current
  • Responsible for installing, upgrading, and configuring ComplianceQuest on client environments within Salesforce Platform
  • Accomplished over 500 installation, upgrade, and system configurations with minimal errors in timely manner and fast paced environment

Sr Quality Assurance Specialist

Continental Contitech
03.2019 - 09.2019
  • Responsible for managing ComplianceQuest Enterprise Quality Management Software for site implementation, user support and administration, UAT, and project management

Salesforce/FinancialForce Administrator

A-LIGN
02.2014 - 03.2019
  • Implemented Salesforce.com and FinancialForce within the company
  • Administer, configure, install, test, and support Salesforce CRM and Salesforce ecosystems for Sales, Marketing, Services, FinancialForce PSA/Accounting, and HR/Operations
  • Create and customize custom objects, record types, page layouts, workflow rules, validation rules, approval process, process builder, user roles/groups, permission sets, reports/dashboards
  • Create, automate, and document business processes and workflows within the application
  • Proved successful working within tight deadlines and a fast-paced environment.

Subcontractor/Salesforce.com Consultant

Air Ambulance Network
10.2009 - 05.2011
  • Implemented and customized Salesforce.com for the company’s Inquiry System
  • Administered, customized, and supported Salesforce.com entirely

Business Systems Analyst / Reporting / CRM

Pilgrim Quality Solutions
01.2007 - 10.2013
  • Implemented Dynamics CRM, GP, and Tenrox Project Management with external vendors
  • Collected, defined and analyzed business requirements.
  • Supported and administered internal applications (CRM, ERP, Accounting, Project management) including customization, documentation, end user training, problem resolution, permissions and database management.
  • Develop and maintain ad-hoc custom reports and dashboards, KPIs, and metrics for CRM, PSA, Financial, EQMS, ERP Systems
  • Ensure system data integrity; work closely with business and technology groups to solve issues
  • Adapt to Software Development Life Cycle (analysis, design, coding, testing, delivery, and training)

Applications Support Analyst / Reports Analyst

Pilgrim Quality Solutions
01.1997 - 07.2006
  • Designed and created the Enterprise Quality Management System reports within R&D Team
  • Provided consultation, support, and training for the Enterprise Quality System Reports to clients
  • Provided billable service & support for Professional Services on the creation of complex reports
  • Provided quality control for the EQMS software product and documentation

Education

Bachelor of Science - Computer Science

University of South Florida
Tampa, Florida
12.1996

Skills

  • Salesforcecom (Sales and Marketing Cloud) and its ecosystems (Pardot, Salesforce CPQ, Tableau CRM Analytics, DocuSign, Conga Composer, Data Loader, XL Connector, HubSpot Marketing, InsideSales, and more)
  • ComplianceQuest (EQMS)
  • FinancialForce/Certinia PSA and Accounting,
  • Microsoft Dynamics (CRM and GP)
  • Tenrox Project Management
  • Microsoft Office Suites (Excel, Word, PowerPoint, Visio)
  • Crystal Reports, Microsoft Business Intelligence Data Tools
  • Microsoft SQL and Other similar Relational Database Management System (RDBMS)

Certification

Salesforce Administrator 201

Timeline

Technical Consultant

ComplianceQuest
12.2019 - Current

Sr Quality Assurance Specialist

Continental Contitech
03.2019 - 09.2019

Salesforce/FinancialForce Administrator

A-LIGN
02.2014 - 03.2019

Subcontractor/Salesforce.com Consultant

Air Ambulance Network
10.2009 - 05.2011

Business Systems Analyst / Reporting / CRM

Pilgrim Quality Solutions
01.2007 - 10.2013

Applications Support Analyst / Reports Analyst

Pilgrim Quality Solutions
01.1997 - 07.2006

Bachelor of Science - Computer Science

University of South Florida

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Lia Budiman