Brandie Henderson
Fredericksburg,VA
Summary
Personable Office Administrator/ Assistant with 6 plus years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and efficient Office Administrator/ Travel Coordinator supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Personable Office Administrator with 15 months of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Administrator/Coordinator
Vickers & Nolan Enterprises LLC
10.2022 - 01.2024
- Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
- Organized company-wide events, such as holiday parties, company hikes. Coordinated office moves and shipments of office equipment to other office locations.
- Managed vendor relationships to negotiate cost-effective contracts for office supplies, equipment, and services.
- Handled sensitive information with discretion while managing confidential employee records and company documents securely.
- Coordinated travel for government workers ( Flights,hotels, rental cars).
- Researched prices for travel Estimates.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- ISO Audit every 6 months
- Assisted with verifying inventory and updating spreadsheet.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Medical Support Assistant
Spectrum Health Care
01.2017 - 10.2022
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Schedule and coordinate appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled.
- Educated patients on their Tricare benefits.
- Completed EOD ( End of Day) to close out any appointments that would still be showing.
- Entered and maintained doctors schedule for dermatology and optometry.
- Scan and upload patient files into the Health Artifact and Image System (HAIMS) electronic record.
- Input patient information in the web based software application Behavioral Health Data Portal (BHDP) for access to complete clinical assessment prior to meeting with their provider.
- Complete self-referral from the Behavioral Health patients that walk-in or phone and forward to clinician for access to care.
- Schedule, re-schedule and cancel patient appointments utilizing the automated appointment and scheduling system CHCS.
- Assemble patient charts in their required order and sequence; print provider schedules as needed.
- Receive request in person or electronic form for medical record release of information. Process in accordance with department Standard Operating Procedure (SOP) and all appropriate instructions and directives.
- Enter telephone consults (T-CONS) for patient's provider into the automated system Armed Forces Health Longitudinal Technology Application (AHLTA) upon patient request.
- Verify patient information in Composite Health Care System (CHCS) and update contact information in the Defense Enrollment Eligibility Reporting System (DEERS) prior to scheduling an appointment and during patient appointment check-in. In addition, perform insurance verification in accordance with current Command instructions and directives.
Nurse Aide
One On One Care
04.2001 - 01.2017
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Maintained strict infection control protocols while performing wound care, catheter care, and other medical procedures.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Kept accurate records of patients' care, condition, and progress.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and care coverage.
- Scheduled and accompanied client to medical appointments.
- Assisted patients with therapy exercises as specified by care team.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Jefferson National High School
Online 04.2006
Skills
- Policy implementation
- Meeting coordination
- Record keeping
- Multitasking abilities
- Effective communication
- Organizational skills
- Data entry accuracy
- Process improvement
- Time management
- Microsoft Office
- PowerPoint
- SharePoint
- Document management
- Proofreading and editing
- Administrative support
- Customer service orientation
- Customer Engagement
- Scheduling
- Mail Handling
- Leadership and Supervision
- Schedule and Calendar Management
- Typing 40 Words Per Minute
- Office Administration
Certification
- Nurse Aide Education Program- April 08,2004
- Electronic Health Information Technician Program- May 2012
- Certified Billing Insurance Specialist- February 2013
- ISO - October 2022
- Executive Assistant- March 22, 2023
Timeline
Office Administrator/Coordinator
Vickers & Nolan Enterprises LLC
10.2022 - 01.2024
Medical Support Assistant
Spectrum Health Care
01.2017 - 10.2022
Nurse Aide
One On One Care
04.2001 - 01.2017
High School Diploma -
Jefferson National High School
- Nurse Aide Education Program- April 08,2004
- Electronic Health Information Technician Program- May 2012
- Certified Billing Insurance Specialist- February 2013
- ISO - October 2022
- Executive Assistant- March 22, 2023
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