Liz Focka
Chicago,IL
Summary
I am a fourth year honors undergraduate at the university of Illinois at Chicago. I am pursuing a bachelors in biological sciences with the intent of eventually obtaining admission into a medical school. I equally obtained my Associate degree in biological sciences with honors in 2019 and i am looking for a work opportunity in the science or healthcare department. So far i have worked in customer service, retail, food industry and at a Covid-19 testing site. I do have experience with lab techniques, equipments, lab and medical terminology and a lot of other aspects of science. I do have reliable transportation and an extraordinary work ethic. I am ready to work, with or without experience because i am eager to learn everyday.
Overview
4
4
years of professional experience
1
1
Certification
Work History
COVID-19 Tester
Center For Disease Control
08.2021 - 02.2022
- Collect PCR and Antigen swab specimens perform covid antigen tests report results
- Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
- Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
- Mentored junior team members efficiently to generate best output.
- Repaired faults, reassembled products and completed additional tests.
Fresh Food Associate
Amazon Fresh grocery stores
Naperville, IL
07.2020 - 05.2021
- Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments
- Pack ready-to-sell products in proper containers and stock displays
- Prepare and serve ready-to-eat food
- Assist customers in ordering cakes, fulfilling deli orders, or finding the right produce
- Keep area clean, sanitized, and customer-ready
- Food handler certificate and alcohol training certificate accomplished.
Crew Member
Dunkin' Donuts
Naperville, IL
01.2020 - 07.2020
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Collaborated with team members to complete orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cooked batches of food according to standard recipes.
Cashier/Customer Service
Shrimpys
Aurora, IL
01.2019 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout restaurant.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Retail Associate
01.2019 - 12.2019
- Receiving and storing merchandise or product.
Education
Bachelor of Science - Biological Sciences
University of Illinois At Chicago
Chicago, IL12.2022
Certification - DevOps Engineering
IT Expert System Inc
Naperville, IL12.2020
Associate of Science - Biological Sciences
College of DuPage
Glen Ellyn, IL12.2019
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Technology
- Sales Experience
- English
- Excel
- Experience with Children
- Weight and Measurement
- Relationship Building
- Basic Mathematics
- Microsoft Office
- Checkout Station Oversight
- Adaptable and Flexible
- Total Payment Calculation
- Goal Setting and Achievement
- Analytical Thinking
- Reporting and Documentation
- Creative Thinking
- Team Leadership
- Till Counting
- Coin and Currency Counting
- Active Listening
- Data Analysis
- Social Perception
- Service Minded
- Point of Sale Software
- Check Cashing
- Team Collaboration
- Reliable and Responsible
- Inventory Stocking
- Cash Register Operations
- Payment Processing
- Credits and Refunds
- Product Location
- Cash Handling
- Price Identification
- Staff Supervision
- Honest and Ethical
- Cleaning and Sanitizing
- Problem Solving
- Sweeping and Mopping
- Cooperative Attitude
- Complaint Resolution
- Merchandise Packaging
- Customer Transactions
- Policies and Procedures
- Customer Relations
- Shipment Procedures
- Experimental Procedures
- Quality Control Analysis
- Reagent Mixing
- Precise Machinery Control
- Automated Laboratory Testing
- File Organization and Maintenance
- New Staff Training
- Materials Testing
- Scientific Rules and Methods
- Medical Terminology
- Quality Assurance
- Biohazard Disposal
- Medical Research
- Microorganism Isolation and Cultivation
- Petri Dish Handling
- Bacterial Inoculation
- Verbal and Written Communication
- Laboratory Assistants Supervision
- Blood and Tissue Sample Collection
- Biology and Chemistry Training
- Volumetric Solution Preparation
- Standardized Formulas
- Aseptic Techniques
- Results Analysis
- Laboratory experiments
- Writing reports
- Studying animal behavior
- Sample testing
- Centrifuge experience
Additional Information
- Willing to relocate: Anywhere
- Willing to obtain any needed certification/license
- Willing to travel for work purposes if need be
Certification
- Certified DevOps Engineer, 1-2 years Training
Languages
French
Native or Bilingual
Italian
Elementary
Timeline
COVID-19 Tester
Center For Disease Control
08.2021 - 02.2022
Fresh Food Associate
Amazon Fresh grocery stores
07.2020 - 05.2021
Crew Member
Dunkin' Donuts
01.2020 - 07.2020
Cashier/Customer Service
Shrimpys
01.2019 - 01.2020
Retail Associate
01.2019 - 12.2019
Bachelor of Science - Biological Sciences
University of Illinois At Chicago
Certification - DevOps Engineering
IT Expert System Inc
Associate of Science - Biological Sciences
College of DuPage