Janisa Velez
Wesley Chapel,FL
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.Works well in team settings.
Overview
3
3
years of professional experience
Work History
Cashier
Flip N Fries
Wesley Chapel, FL
02.2023 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
Retail Sales Associate
Nautica Retail
Land O Lakes, FL
10.2021 - 01.2023
- Stocked shelves with merchandise according to company standards.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
Cypress Creek High School
Wesley Chapel, FL06-2023
Some College (No Degree) - Pediatric Nursing
Pasco-Hernando State College
Wesley ChapelSkills
- Cash Register Operation
- Payment Processing
- Product Recommendations
- Organizational abilities
- Order Taking
- Cleaning and sanitizing
- Issue Resolution
- Customer service excellence
- POS Systems
- Time management skills
Affiliations
- I like to babysit when needed on my free time.
- I love trying new things like going to a new place or trying new foods.
- Going to the springs is relaxing i go when i can during the summer.
- I spend as much time with my family as i can.
Custom
- I am a little shy at first, but when i get to know a person or be in a setting more i tend to open up and be more comfortable, i like helping out even when it is not asked of me. I pick up things very quickly when it comes to learning new stuff!
Timeline
Cashier
Flip N Fries
02.2023 - Current
Retail Sales Associate
Nautica Retail
10.2021 - 01.2023
High School Diploma -
Cypress Creek High School
Some College (No Degree) - Pediatric Nursing
Pasco-Hernando State College