ABI JONES

• Reduced data-entry errors by 80% through process improvements and attention to detail.
• Delivered monthly reporting with 100% on-time submission while maintaining accuracy standards.
• Processed high-volume accounts payable transactions with accuracy and timeliness, ensuring vendors were paid according to terms and minimizing payment disputes.
• Produced reporting that provided leadership with accurate financial and operational data used for planning and decision-making.
• Maintained detailed records and documentation that supported accurate reporting, audit readiness, and compliance requirements.

• Assisted community members, nonprofit organizations, and local governments across 13 counties in identifying, applying for, and accessing available funding, educational, and support resources.
• Conducted extensive research and analysis to support grant proposals, funding opportunities, and organizational initiatives.
• Managed project documentation and ensure program compliance throughout the project.
• Tracked the progress of community development from initial interest meeting, through funding and compliance, to the completion of projects.

• Processed residential construction loan applications from submission through underwriting while ensuring accuracy and completeness of documentation.

• Reviewed loan files, income documentation, credit information, and supporting records to verify compliance with lending requirements and internal policies.

• Communicated with borrowers, loan officers, underwriters, and third-party partners to obtain required documentation and resolve file deficiencies and discrepancies.

• Managed multiple loan files simultaneously while meeting regulatory deadlines and service-level expectations.

• Maintained accurate loan records and documentation throughout the lending process.

• Assisted customers in understanding available services and identifying solutions that met their individual needs.
• Processed transactions, open and maintain accounts, reconcile balances, and resolve client inquiries or issues.
• Maintained accurate records and handled confidential information responsibly.
• Led a team of 5 to increase account openings by 30% over a 10 month period.
• Generated reports and maintained accurate account records to support branch operations.

• Addressed customer inquiries, complaints, and issues promptly, escalating complex matters to management when necessary.
• Balance cash transactions and verified records to ensure accuracy and accountability.
• Daily average of 100+ transactions completed with a 98% rate of accuracy.
• Mentored new staff on operational procedures, fostering a collaborative team environment for knowledge sharing.