Elizabeth C. Young-Labben
Wooster,OH
Summary
Proactive and caring worker with 16+ years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
12
12
years of professional experience
Work History
Assistant Preschool Teacher
Care 4 Kids
05.2023 - Current
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Guided students to develop social, emotional and physical skills.
- Contributed to creation of engaging lesson plans aligned with state standards and frameworks.
- Created safe and nurturing learning environment for preschoolers.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within classroom.
Representative II - CDA Dept. - Prior Auth.
CVS Health
10.2018 - 01.2024
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of industry best practices and staying current on advancements within field of healthcare services.
- Strengthened relationships with healthcare providers by maintaining open communication channels regarding shared patients.
- Identified trends in denials through data analysis, adapting strategies accordingly for improved success rates in obtaining approvals.
- Contributed to high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
Medicare Specialist
Star Strategies LLC
04.2018 - 08.2021
- CSR
- Client services, administrative support, data entry, marketing support, strong written and verbal communication skills, strong computer skills, experience working with insurance carries
- AHIP certification 2022.
- Increased client satisfaction by efficiently addressing and resolving Medicare-related concerns.
- Educated potential clients on benefits of Medicare plans, driving increased plan adoption rates.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Teller I, Deposit Operations Assistant, Teller II
The Apple Creek Banking Company
07.2012 - 04.2018
- Teller II Float- customer service, cash/check handling, processing daily transactions, administrative duties, filing, computer skills, opening and managing new accounts, processing debit card needs, organization, end of day balancing, processing stop pays and holds, floating to all six branches for coverage.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Provided exceptional customer service, addressing account inquiries and assisting with financial transactions as needed.
- Managed key aspects of branch operations including cash control procedures, risk management practices, and audit preparation efforts.
- Strengthened team morale through ongoing coaching, training, and support for new and existing tellers.
Education
Health And Life Insurance - State of Ohio
Hondros College of Business
Westerville, OH04.2020
- State Tested Nurse Aide Training, STNA Cert.
Companions of Ashland/Wayne
Wooster, OH07.2010
- Dental Assisting Certificate of Completion
Wayne County Schools Career Center
Smithville, OH05.2008
High School Diploma -
Wooster High School
Wooster, OH05.2008
Skills
- Administrative duties, filing paperwork, records management, and book-keeping
- Opening and processing accounts
- Computer knowledge, cash register, typing, keyboard, data entry, and multi-phone line
- Excellent management, customer service, and retail experience
- Effective oral and written communication skills
- Cash handing according to proper procedures
- Strong time management
- Medicare certified
- Accident, Life and Health Licensed
- Computer Proficiency
- Play-Based Instruction
Timeline
Assistant Preschool Teacher
Care 4 Kids
05.2023 - Current
Representative II - CDA Dept. - Prior Auth.
CVS Health
10.2018 - 01.2024
Medicare Specialist
Star Strategies LLC
04.2018 - 08.2021
Teller I, Deposit Operations Assistant, Teller II
The Apple Creek Banking Company
07.2012 - 04.2018
Health And Life Insurance - State of Ohio
Hondros College of Business
- State Tested Nurse Aide Training, STNA Cert.
Companions of Ashland/Wayne
- Dental Assisting Certificate of Completion
Wayne County Schools Career Center
High School Diploma -
Wooster High School
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