Kayla King
Arnold,MO
Summary
A hard working, friendly employee that can adapt in a diverse work environment with 5 and a half years of experience in customer service.
Overview
10
10
years of professional experience
Work History
PSR
Aspen Dental
12.2022 - Current
- Entered patient demographic and insurance data into electronic medical record system.
- Investigated insurance claims denials and appeals.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Took copayments and compiled daily financial records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved billing inquiries and disputes in timely fashion.
- Answered incoming calls, scheduled appointments and filed medical records.
911 Emergency Dispatcher
Perry County Sheriff's Department
01.2022 - 12.2022
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Directed responders using assigned mapping systems for timely emergency attendance.
Customer Service Representative
Lendnation
11.2019 - 12.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked with loans, filing, and banking
911 Emergency Dispatcher
Perry County Sheriff's Department
05.2019 - 11.2019
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Directed responders using assigned mapping systems for timely emergency attendance.
Line Technician
TG Missouri
09.2017 - 05.2019
- Documented all operations and managed communication with team members.
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
Intern
TG Missouri
06.2014 - 09.2017
- Documented all operations and managed communication with team members.
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
Cashier
Walmart
03.2013 - 06.2014
- Operated cash register to record transactions accurately and efficiently.
- Checked personal identifications during alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Associate of Arts - General Studies
Mineral Area College
Park Hills, MO12.2016
High School Diploma -
Perryville High School
Perry, MO05.2013
Skills
- Telecommunication
- Data Entry
- Typing
- Multi-Line Phone Systems
- Crisis Intervention
- Entering/Verifying Insurances
Timeline
PSR
Aspen Dental
12.2022 - Current
911 Emergency Dispatcher
Perry County Sheriff's Department
01.2022 - 12.2022
Customer Service Representative
Lendnation
11.2019 - 12.2021
911 Emergency Dispatcher
Perry County Sheriff's Department
05.2019 - 11.2019
Line Technician
TG Missouri
09.2017 - 05.2019
Intern
TG Missouri
06.2014 - 09.2017
Cashier
Walmart
03.2013 - 06.2014
Associate of Arts - General Studies
Mineral Area College
High School Diploma -
Perryville High School