Sharma NEERA
New York,NY
Summary
Accomplished Program Manager focused on assisting businesses launch new initiatives. Versatile project and team leader offering over 15 years of experience at Verizon, Citigroup and other Fortune 100 companies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Delivery Manager
Amdocs
Champaign, IL
12.2021 - Current
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Responsible for all Release Management Domains: Scope, Time, Quality, Change,Communication,Risk and escalation management.
- Delivery of Scope align to the expected requirement, tested verified standard, and delivered on a timely fashion
- Efficient in expeditiously completing tasks in a fast paced environment. Liaison between team members, senior management, clients, technical units, and business operation groups.
- Adeptly execute in an Agile environment. Business Analysis and processes improvements while incorporating best practices.
Senior Program Manager
Verizon
Manhattan, New York
02.2020 - Current
- Lead Verizon business units in the global clearance development and approval process for international work placement, drive participants to meet SLAs, and own the process of keeping Records and Reporting on Results to Management.- Partner with domestic and international business units in drafting new and revised clearances, providing expertise with complex clearance rules and requirements, and the business unit personnel contribute knowledge of what the business wishes to get cleared.- Remove obstacles and resolve problems to increase team productivity.Performed retrospective with stakeholders to determine what did/not work to improve future iterations.- Interpret complex Clearance policies and rules and apply to individual clearances in creative and practical ways to facilitate approval and minimize exception requests.- Point person remove obstacles and resolve problems to increase team productivity
- Developing Smartsheet to help improve functions of the PMO and interaction with the business.- Drive the process of continually improving the clearance development, approval, and record-keeping methodologies while also evolving these to support new business needs.- Provide Compliance guidance to the business units by working directly with clearance owners to ensure that they understand the rules for compliance for each clearance.Stakeholder management Procedures implementation Meeting coordination for over 70 clients monthly
- Coordinating and scheduling resources across multiple organizations to align project requirements with internal and external customers
- Managing overall delivery approval and clearance
- Utilizing project tracking tools and systems to accurately document milestone completions, project issues, and corrective action plans
- Maintaining excellent communication with functional team members, direct management, and external customers to ensure completions of clearances in a timely manner
- Provide support for Senior Leadership in suggesting new methodologies and strategies in Global Security Clearance processes
- Collaborated with development teams and management to verify delivery of desired quality requirements to offshore clients.Pulling together diverse individuals with different goals and facilitate productive discussion and action.Manage stakeholder checkpoints to capture opportunities for improved partnership .Consult the implementation of Agile approach with executive team and stakeholders
- Bringing in Agile best practices such as time-boxing, continuous integration, transparency, and accountability.
Corporate Strategy Manager
Verizon
New York, NY
04.2019 - 11.2019
- Provide strategic recommendations to Senior Leadership on key business decisions/objectives.Working with management to level set the available talent and show deficiencies
- Pulling together diverse individuals and facilitated productive discussion and action
- Own strategy, development and execution for all content presented in executive forums for Consumer Group
- Create and develop engaging executive presentations for all leadership meetings
- Ensure business objectives are effectively and successfully communicated to employees and stakeholders
- Working with Product owner on artifact and data in order to ensure programs are relevant, effective and well-received
- Provide enhancement proposals that are approved by project sponsor and C level executives
- Lead execution and engage Stakeholders action items across Senior Leadership team.Create and maintain comprehensive project documentation
- Leverage knowledge and understanding of Balanced Scorecard KPI's and metrics.Publicized the team progress and successes to make sure they were highly visible to product owner / stakeholders.
PMO Lead
Citigroup
Long Island City, NY
02.2018 - 02.2019
- PMO for US Cards Region Head responsible for reporting, governing, leading initiative, mentoring and ensuring best practices are executed across portfolio QA Planning and Implementation by providing regular updates for testing status, throughout Software
- Development Life Cycle (SDLC) including UAT phases.Examine integration documentation provided by Citi Governance Council against the requirement document that was originally prepared.Test all completed sections of the integration process followed by a follow up of issue resolution on each process that is not functioning as expected.Keeping the team together all the time to ensure successful Sprints
- Assist in planning, deployment, and management user acceptance testing effort by working with Developers, Project Managers to enhance a newly implemented Lean Project Management Tool (LPMT)
- Measure, track & report on efficiency of projects.Create and maintain comprehensive project documentation.Design a process flow for the integration process using Visio, present the design to the project sponsor and top level executives that were to be affected by the change
- Coordinate with Internal Citi committees to coach and train managers on project status of activities Adherence to governance and regulations within CitiCPMC (Citi Project Management Council and GPMO (Genera Project Management Office) for US
- Excellent executive presentation and problem resolution skills
- Ability to deliver messages across wide spectrum of individuals having varying degrees of technical understanding
- Proficient in MicroSoft products such as Access,Excel, PowerPoint, and Outlook and Word
- Developed customized Project Management structure on US Card Region Head's Sharepoint platform which refined company's day to day processes to effect change resulting in improved efficiency, better quality, and effective portfolio management.
Senior Business Consultant
Se2 LLC
Bridgewater, NJ
11.2014 - 12.2018
- Worked with Vice Presidents, Project Managers and Developers on a extensive number of team projects in varying sizes on financial product defects and system specification enhancements Acted as Team Lead Liaison with business units and with client Mass Mutual Insurance to plan, track and monitor project activities
- Project manage coordination with project managers to devise proper meeting cadence, program tracking and review to ensure that all deliverables are being met and all internal projects are being executed
- Defined and evaluated defects and plan effective solutions
- Review and analyze all aspects of IT to determine the best approach to implement the application integration in an efficient (long term cost saving) and effective (minimal disruption to operations) manner.Consult the implementation of Agile approach.Responsible for ensuring the application was delivered on time, within budget and met all user acceptance criterions
Senior Specialist
New York Life Insurance Co
New York, NY
01.2001 - 08.2014
- Studied and identified business requirements on information-processing systems to evaluate effectiveness and develop new system specifications to improve production or workflow as required Performed thorough testing of new platform system "Admin Rationalization Project" and ensuring that new system functionalities worked accordingly
- Defined test plans, perform required testing to ensure adherence to requirements, assisted with defect-related clarifications and communication between various cross functional teams
- Processed testing for various interfaces
- Created, maintained, and upgraded test scripts for system modifications
- Prepare and update detailed user documentation and training materials for any process developed or changed for tax.
Education
Bachelor of Science - Business Administration And Management
Rutgers School of Business
Skills
- Project planning and development
- Advanced problem solving
- Disaster Recovery Methodologies
Certification
Scrum Certified (CSM)
Project Management
Operational Efficiency
C- Suite Executive-Intradepartmental Collaboration
QA Planning and Implementation
Business Development and Strategic Planning
Timeline
Project Delivery Manager
Amdocs
12.2021 - Current
Senior Program Manager
Verizon
02.2020 - Current
Corporate Strategy Manager
Verizon
04.2019 - 11.2019
PMO Lead
Citigroup
02.2018 - 02.2019
Senior Business Consultant
Se2 LLC
11.2014 - 12.2018
Senior Specialist
New York Life Insurance Co
01.2001 - 08.2014
Bachelor of Science - Business Administration And Management
Rutgers School of Business