Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALENA TKACHEVA

Fort Lauderdale,FL

Summary

Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 12 years of related experience to a challenging position with room for advancement.

Successful Bank Executive talented at leading strong teams, increasing business and maximizing profitability.

Overview

15
15
years of professional experience

Work History

Head Waitress

THE GUEST
02.2022 - 04.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Bartender

Kalinka Euro Deli
08.2021 - 02.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Executive Banker

CITI BANK
09.2007 - 07.2021
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Developed strategic plans for day-to-day financial operations.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Education

Master of Science - Accounting And Business Management

MOSCOW STATE ECONOMIC ISTITUTE
MOSCOW, RUSSIA
05.2013

Skills

  • Cool Under Pressure
  • Team Player
  • Special Requests and Substitutions
  • Customer Needs Assessments
  • Conflict and Complaint Resolution
  • Customer Referrals
  • Balance Verification and Reconciliation
  • Email Marketing
  • Insurance Coverage Verification
  • Clientele Development
  • Client Needs Analysis
  • Client Prospecting
  • Consultative Selling Techniques
  • Attention to Detail
  • Verbal and Written Communication
  • Transaction Processing
  • MS Excel
  • Money Transfers
  • ID Verification
  • Detailed Analysis
  • Finance and Accounting
  • Creative Solutions
  • Contact Management Systems
  • Interpersonal Skills
  • Advising on Strategies
  • Small Business Relations
  • Active Learning

Timeline

Head Waitress

THE GUEST
02.2022 - 04.2022

Bartender

Kalinka Euro Deli
08.2021 - 02.2022

Executive Banker

CITI BANK
09.2007 - 07.2021

Master of Science - Accounting And Business Management

MOSCOW STATE ECONOMIC ISTITUTE

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ALENA TKACHEVA