Shakib Hussain
Customer Service
Woodhaven,NY
Summary
A highly experienced cashier known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
cashier/Store associate
CVS pharmacy
, NY
05.2021 - 09.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked with loss prevention in monitoring shopper behavior.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Shift Leader
Dunkin' Donuts
New York, NY
10.2021 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
Education
Associate of Arts - Liberal arts
Queensborough Community College of The City University of New York
New York, NY 09.2020 - Current
High School Diploma -
Cypress Hills Collegiate Preparatory School
Brooklyn, NY 09.2017 - 06.2020
Skills
Sales expertise
Documentation and reporting
Cash register operation
Customer Relations
Active Listening
Multitasking Abilities
Flexible and Adaptable
Dependable and Responsible
Teamwork and Collaboration
Problem-Solving
MS Office
Timeline
Shift Leader
Dunkin' Donuts
10.2021 - Current
cashier/Store associate
CVS pharmacy
05.2021 - 09.2021
Associate of Arts - Liberal arts
Queensborough Community College of The City University of New York
09.2020 - Current
High School Diploma -
Cypress Hills Collegiate Preparatory School
09.2017 - 06.2020