Poorna Pushkala Thanneru
Bentonville
Summary
Dedicated banking professional with a strong foundation in financial principles and a commitment to exceptional customer service. Excellent communication skills, attention to detail, and a strong work ethic. Eager to leverage hands-on experience in customer service and administrative support to contribute to operational efficiency and long-term business success in a dynamic banking environment. Proficient in utilizing core banking systems, MS Office tools, to maintain account records, generate reports, and support day-to-day branch operations efficiently.
Overview
8
8
years of professional experience
Work History
Cashier/Store Associate
Ross
05.2025 - Current
- Managed checkout operations and assisted with store organization.
- Provided customer support and maintained inventory during peak seasons.
Senior AWS Developer
Agero
12.2018 - 11.2022
- Monitored infrastructure alerts and application-level incidents in real-time environments using Splunk, Prometheus, and CloudWatch.
- Responded to escalations for server outages and performance alarms, following documented procedures to mitigate risks.
- Maintained detailed logs and status reports of active issues; coordinated handoffs across time zones.
- Coordinated with product managers and project teams to ensure timely incident responses.
- Frequently worked independently in 24/7 on-call rotations, handling critical issues during non-business hours.
AWS Engineer
Maintec
06.2017 - 11.2018
- Security & Infrastructure Reliability Support
- Managed access control and multi-factor authentication policies across cloud systems.
- Built internal monitoring dashboards to increase visibility into system events and reduce alert fatigue.
- Used tools like Cherwell and JIRA to track, document, and resolve technical incidents.
Education
Bachelors - Computer Science Engineering
JNTUA
05-2017
Skills
- Knowledge of banking and financial services
- Excellent communication and interpersonal skills
- Cash handling and math proficiency
- Customer-focused with problem-solving ability
- Familiar with MS Office (Word, Excel, Outlook)
- Problem Solving and Conflict Resolution
- Time management and multitasking
- Team Collaboration and Professionalism
- Financial Product Knowledge (Savings, Loans, Credit)
- Excellent written and oral communication skills
- Leadership & Ownership
- Problem Solving & Critical Thinking
- Conflict Resolution
- Adaptability & Initiative
- Empathy & Patience
- Active Listening
- Sales & Upselling of Financial Products
- Record Keeping & Documentation
- Integrity & Confidentiality
- Multitasking Under Pressure
- Adaptability to Change
- Strong Work Ethic
Timeline
Cashier/Store Associate
Ross
05.2025 - Current
Senior AWS Developer
Agero
12.2018 - 11.2022
AWS Engineer
Maintec
06.2017 - 11.2018
Bachelors - Computer Science Engineering
JNTUA
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