SRIJITH SOMAN
Airport Operations Excecutive
Kuwait,Farwaniya
Summary
A dynamic and successful airline professional, with more than Fifteen years proven experience in delivering on time and on budget operational performance, whilst maximizing the customer experience.
A strong leader with the ability to recruit, develop, train, motivate and lead Airline ground operation teams which consistently exceed expectations. Demonstrates strong business acumen, thereby ensuring the operational team capture and exploit every revenue generating and corporate development opportunity.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Airport Services Supervisor
OMAN AIR
, Kuwait
01.2014 - Current
- Assist the Airport Manager in Controlling and negotiating all ground service contractual requirements
- Played a significant role in cutover to new DCS (Sabre) at KWI and was in charge of staff training for GHA personnel
- Responsible for administration of the Airport staff, including duty allocation and deployment
- Coordinate Oman Air local emergency response plan and local delay and disruption plan
- Liaise with Engineering, Operations, Marketing, DGCA, Customs, Immigration and other statutory agencies
- Carry out quality control inspections of airport systems, equipment and catering facilities
- Company representation at all AOC and DGCA meetings in the absence of airport Manager
- Conversant with all eventualities related to accidents/incidents and ensure prompt attention when ever needed
- Recommend and initiate action to improve and maintain on time performance of flights
- Assist Airport Manager in Preparation of manpower, equipment budgets for airport activity
- Monitoring of baggage tracing systems
- Coordinate with DGCA /commercial for slot confirmation
- Effectively manage staff resources including selection, training, motivation and evaluation
Senior Airport Services Agent
Emirates Airline
01.2011 - 01.2014
- To manage and ensure a safe, efficient and timely airport operation at Kuwait Airport to ensure that Emirates image, reputation and customer service levels are maintained and enhanced to the highest standards
- To implement and periodically review strategy to ensure that all procedures, standards and instructions as laid down by Airport Services and other head office departments are complied with by Airport staff
- To achieve Ground Handling performance targets as set by Airport Services such as flight punctuality, check-in standards and baggage delivery times in order that EK remains competitive at all times
- This will be achieved through regular liaison with the management of Handling Agents and other service suppliers in order to identify problem areas and find solutions to them
- Ensure adequate measures are implemented and maintained in order to protect the safety and security of the whole operation including aircraft, passengers, cargo, baggage and all staff
- Monitor all aspects of Kuwait airport operation in order to achieve and maintain acceptable customer service standards
- Ensure all administrative tasks, claim settlements and general correspondence are execute in an accurate and timely manner
- Prepare and constantly review local procedures or Diversion/Delay Handling/Disruptions and Emergency Procedures for the reference of both EK staff and those of the Handling Agent
- Lead, guide and develop staff in order to ensure the maintenance of a disciplined, motivated work force
- Exercise budgetary control on expenditure and maximize excess baggage and ticket sales revenue.
Ground Operations Supervisor
WATANIYA AIRWAYS
01.2008 - 01.2011
- Assisted the Ground Operations Manager for successful IOSA Certification of Wataniya Airways - Ground Operations Department, with NIL Findings
- Actively participated and led the ground operations team during the launch and integration of 14 new stations as well as in formation of KWI as hub
- Played a significant role in installation of DCS (Sabre) at KWI and was in charge of staff training which was detrimental to the operational success of the airline
- Responsible for ensuring on time performance of all airport operations at Kuwait hub
- Responsible for GHA - SLA follow-up and execution
- Played a significant role in conceptual development of management information systems for Wataniya Airways
- Arranged and implemented a process for smooth and efficient handling of aircraft, crew, passengers, baggage, cargo and equipment within specified safety and budgetary guidelines
- Legal and safety compliance including required documentation
- Design and implement effective procedures to cover all activities before aircraft arrival, during turn round and after departure and monitor adherence to same
- Manage disruption and liaise with crew and engineering to cover technical requirement if needed
- Ensure that facilities are maintained, kept serviceable and correctly used at all times and in line with corporate branding guidelines.
Traffic Officer
OMAN AIR
01.2006 - 01.2008
- Assist the Airport Manager in all day to day operational activities and ensure KPI are maintained at healthy levels
- Actively participated in Oman Air operational cutover to Sabre at Kuwait Airport
- Study station performance to build historical data files for future planning use
- Carry out quality control inspections of airport systems, equipments and catering facilities
Passenger Service agent
National Aviation Services, Kuwait International Airport
01.2005 - 01.2006
- Acted as team leader for Oman air passenger service operations
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Customer Service Executive
Jet Airways- Ground Handling Division
Bangalore International Airport
09.2004 - 06.2005
- Oversaw ticketing, gate and ramp services for AIR INDIA,LUFTHANSA,MALAYSIA AIRLINES, GULFAIR, EMIRATES , THAI AIRWAYS, and SINGAPORE AIRLINES
Trainee - Airport Services
Air India
COCHIN INTERNATIONAL AIRPORT
02.2004 - 09.2004
- Underwent intensive on the job training in international flight handling with AIR INDIA
Education
B.Com Bachelors Degree - Commerce
University of Calicut
Calicut 03.2000 - 04.2003
Diploma - computerized Financial Accounting
NIIT
Skills
Airport Operations and Customer Service Management
Airline Startup / Setting up and implementing process and procedures for Airport Operations including DCS customization and adaptation according to carrier requirements
Cargo Operation
Business Development and maximizing profits
Imparting industry specific trainings for airport operations staff
Problem Solving and Analytical Skills
Team Building – Leadership
Certification
360° Knowledge of all Sabre applications (DCS, Reservations, Load Manager and Database). Trained directly by Sabre during the startup of Wataniya Airways as well as previously by Oman Air training Dept.
Affiliations
* IATA/FIATA Cargo Management course from ATDI, Montreal (October2003)
*AIRCRAFT AND AIRPORT HANDLING MANAGEMENT Course from Speedwings Academy Cochin
* IATA/FIATA DANGEROUS GOODS REGULATIONS (DGR) course from ATDI, Montreal. (APRIL 2004.)
Reference
MR. SAID ALBALUSHI
COUNTRY MANAGER – KWI
OMAN AIR
TEL : 00965 56556760
EMAIL: said.albalushi@omanair.com
DECLARATION
I hereby declare that the above-mentioned facts are true to the best of my knowledge, information and belief.
SRIJITH SOMAN
Date: 15 JAN 2022
Timeline
Airport Services Supervisor
OMAN AIR
01.2014 - Current
Senior Airport Services Agent
Emirates Airline
01.2011 - 01.2014
Ground Operations Supervisor
WATANIYA AIRWAYS
01.2008 - 01.2011
Traffic Officer
OMAN AIR
01.2006 - 01.2008
Passenger Service agent
National Aviation Services, Kuwait International Airport
01.2005 - 01.2006
Customer Service Executive
Jet Airways- Ground Handling Division
09.2004 - 06.2005
Trainee - Airport Services
Air India
02.2004 - 09.2004
B.Com Bachelors Degree - Commerce
University of Calicut
03.2000 - 04.2003
Diploma - computerized Financial Accounting
NIIT