Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Latham

Rexburg,ID

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Reliable employee seeking Hostess position. Offering excellent communication and good judgment.

Overview

3
3
years of professional experience

Work History

Restraunt Hostess/ Receptionist

La Caille
Salt Lake City, UT
08.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Sat guests according to reservation times
  • created, cancelled, and accommodated reservations.
  • Guided customers with Dietary restrictions
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Hostess

Trattoria Di Francesco
Sugarhouse, UT, Utah
02.2020 - 07.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • polished silverware, wine glasses, ironed tablecloths

Hostess

Sicilia Mia
Holladay, Utah
02.2020 - 03.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Assisted managers with quickly resolving service- and food-related issues.

Education

Associate of Science - Nutrition, Dietetics

BYU-I
Rexburg, ID
04.2032

Skills

  • Data Gathering
  • Housekeeping Notification
  • Guest Registration
  • Restaurant Reservations
  • Check in and Checkout Procedures
  • Special Events
  • Customer Inquiries
  • Basic Food Service
  • Work Activity Planning
  • Appointment Confirmation
  • Active Listening Skills
  • Payment Processing

Timeline

Restraunt Hostess/ Receptionist

La Caille
08.2021 - 04.2022

Hostess

Trattoria Di Francesco
02.2020 - 07.2021

Hostess

Sicilia Mia
02.2020 - 03.2021

Associate of Science - Nutrition, Dietetics

BYU-I

Similar Profiles

CREATE PROFILE
Isabel Latham