Megan Simpson
Columbus,OH
Summary
Customer Success Manager with 4+ years of experience managing strategic customer relationships in on-prem Software. Proven track record driving customer retention, adoption, renewals, and expansion across strategic accounts. Skilled in stakeholder management, onboarding, executive business reviews, and cross-functional collaboration with Sales, Product, and Support teams.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Quest Software Inc
Dublin, OH, USA
08.2022 - Current
- Managed a portfolio of 26 strategic accounts in the Identity Security and Data Security spaces.
- Owns customer relationship of global or large-scale strategic account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders), including roadmap discussions.
- Facilitates executive business reviews (EBRs) in collaboration with Account Management to align business outcomes and product usage.
- Focused on identifying expansion opportunities and reducing churn through proactive customer health monitoring, risk identification, and strategic partnership with Sales to drive upsell and cross-sell growth.
- Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment.
- Proficient in Customer Success and CRM platforms including Gainsight, Salesforce, and Gong.
- Experience with AI prompting and leveraging AI tools to streamline processes.
Renewals Territory Representative
Quest Software Inc
Dublin, OH, USA
02.2020 - 08.2022
- Effectively manage a territory of 5 states and roughly 200 accounts.
- Discuss and negotiate agreements while creating relationships with current customers who own a Quest perpetual software.
- Prioritized internal account discovery by reviewing asset reports, support case history, and renewal trends to proactively support customer retention.
Education
Bachelor’s Degree - Marketing
University of Kentucky
Lexington, KY01-2019
Timeline
Customer Success Manager
Quest Software Inc
08.2022 - Current
Renewals Territory Representative
Quest Software Inc
02.2020 - 08.2022
Bachelor’s Degree - Marketing
University of Kentucky