MARLEKA TAYLOR
Country Club Hills,IL
Overview
6
6
years of professional experience
Work History
Claim Quality Assurance Reviewer
Allstate
02.2024 - Current
- Provides support by conducting quality reviews of claim files handled by associates at the direction of management
- Monitor and evaluate the quality of inbound calls, task work handling, and outbound calls handled by associates in claims call centers
- Documents quality issues and performance measures for management review
- Provides information to aid in the feedback and education process of employees
- Work directly with managers to handle immediate actions on areas of opportunity for associates in the claim center
- Work special projects to collect data through live monitoring and time studies
Claim Status Work Group
Express Specialty
02.2022 - 02.2024
- Performs clerical duties, including data entry, email, calendar management, and word processing
- Manage claim files by investing facts of loss to decide liability, review coverages, and make settlement payments for vehicle or non-auto property damages
- Complete Task management work to move claim towards final stages of closure
- Reassign all pending task to myself to move claim to a resolution
- Make outbound calls to vendors, claimants, and Third-party carriers if necessary to help with any outstanding questions, concerns, or outstanding actions needed to finish claim
- Review entire claim history, completed tasks, inbound calls, methods of inspection, and completed estimates to check status of pending financials that need to be reviewed
- Issue any outstanding payments owed to vendors, insureds, or claimants
- Aid with multi-insured involved recovery efforts and other Allstate entities for to move towards resolution
- Including filing third party claims, providing supportive evidence for liability, and communicate with Third party carriers for recovery status
Claims Support Specialist
Express
09.2021 - 02.2022
- Performs clerical duties, including data entry, email, calendar management, and word processing
- Work with in the claims team investigating the of claim through resolution including liability, documenting injuries, and setting damages for vehicle
- Retrieves, emails, or mails supporting documentation to vendors or others as directed
- Takes first notice of loss claims, explains basic claim process, and provides information of a general nature to customers
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to follow quality and process standards
- Schedule inspections, set up payment preferences, and pay settlements to customers or vendors
Social Media & Marketing Specialist
Sweetz Bar & Grille
Country Club Hills, IL
06.2019 - 02.2024
- Planning, implementing, and checking the company's social media
- Provide monthly expense report for Marketing ads and website management fees
- Post social events and related topics to help increase brand awareness
- Create and manage website and online party reservations to increase party sales
- Design and create flyers and business cards for events
- Design and create food, drink, and bottle menus
Education
Master of Science - Management and Leadership, Human Resources
Purdue University Global
08.2022
Bachelor of Business - Marketing
Western Illinois University
06.2016
Skills
- Time management
- Critical thinking
- Problem solving
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Leadership
- Management concepts
- Financial concepts
- Marketing concepts
- WordPress
- Publisher
- Social media
- CRM Sterling ordering tool system
- Salesforce
- Dynamics
- NexGen account management system
Affiliations
- Alpha Beta Kappa Honors Society
- Global Key International Honor Society
Timeline
Claim Quality Assurance Reviewer
Allstate
02.2024 - Current
Claim Status Work Group
Express Specialty
02.2022 - 02.2024
Claims Support Specialist
Express
09.2021 - 02.2022
Social Media & Marketing Specialist
Sweetz Bar & Grille
06.2019 - 02.2024
Master of Science - Management and Leadership, Human Resources
Purdue University Global
Bachelor of Business - Marketing
Western Illinois University