Ethan McGregor
Viroqua
Summary
Lead Delivery professional with 7+ years of experience in team leadership, project management, and customer relations. Demonstrates strong skills in optimizing delivery routes and enhancing customer satisfaction. Commited to bringing a supportive work environment, adept at problem-solving and inventory control, and eager to apply safety compliance and leadership knowledge to future opportunities.
Overview
10
10
years of professional experience
Work History
Delivery Team Lead
Buzzy's Furniture
Viroqua
11.2018 - Current
- Lead the delivery team, ensuring timely and efficient furniture installations and set-ups.
- Enhanced customer satisfaction through precise delivery coordination.
- Trained team members, improving delivery accuracy, and efficiency.
- Resolved logistical challenges, optimizing delivery routes.
- Contributed to a significant reduction in delivery times and increase in customer satisfaction.
- Demonstrate commitment through punctuality and a strong work ethic, and be eager to learn and adapt in a fast-paced environment.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Coached the delivery team to take accountability for delivery, risk, and issue management.
- Checked import and export documentation to determine cargo contents.
- Investigated customer complaints regarding late or incorrect deliveries.
Assistant Parts Manager
2 Brothers Powersports
Onalaska
07.2018 - 10.2019
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Streamlined parts processes, reduced delivery times, and increased customer satisfaction.
- Utilized inventory software, coordinated with suppliers, and ensured timely stock replenishment.
- Addressed customer inquiries, provided solutions, and maintained high service standards.
- Optimized stock levels, minimized shortages, and supported the team in achieving sales.
- Resolved customer complaints in a professional manner.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
Commercial Electrician Apprentice
Stanek Electric
Onalaska
05.2015 - 10.2017
- Adhered to company standards and OSHA regulations for work site safety.
- Installed electrical systems in hospitals, banks, and commercial buildings.
- Measured, cut and bent wire conduits using various hand tools.
- Pulled insulated wires or cables through conduits to complete circuits.
- Troubleshot electrical issues, ensuring a timely resolution to get machines back online.
- Demonstrate a strong work ethic and punctuality while quickly learning electrical systems and safety protocols.
- Collaborate with journeymen and master electricians, enhancing skills through hands-on training.
- Maintain accurate records of tasks completed, demonstrating attention to detail, and commitment to quality workmanship.
- Adapt quickly to new challenges, showcasing a willingness to learn and grow, while supporting team goals.
Education
High School Diploma -
Viroqua High School
Viroqua, WI05-2012
Skills
- Project Management (Skillful)
- Team Leadership (Skillful)
- Customer Relations (Experienced)
- Safety Compliance (Experienced)
- Problem Solving (Experienced)
- Inventory Control (Experienced)
Affiliations
- Grew up on a hobby farm raising cows, horses and chickens.
- Helped family friends on their farms milking, feeding, fencing and agriculture.
- Love working on equipment and vehicles and getting dirty.
Timeline
Delivery Team Lead
Buzzy's Furniture
11.2018 - Current
Assistant Parts Manager
2 Brothers Powersports
07.2018 - 10.2019
Commercial Electrician Apprentice
Stanek Electric
05.2015 - 10.2017
High School Diploma -
Viroqua High School
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