Ricky Huger
Durham,United States
Summary
Lead Development Representative with over 5 years of expertise in sales and customer relations, adept at leveraging advanced communication and problem-solving skills to enhance lead conversion and pipeline efficiency. Demonstrates a commitment to innovative strategies and detailed analysis, optimizing cross-departmental workflows and driving business growth. Skilled in sales development and account management, consistently delivering results through effective engagement and strategic planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Development Representative
Cisco Systems
01.2022 - 09.2025
- Qualify inquiries to boost lead conversion, enhancing sales pipeline efficiency.
- Engage customers, aligning solutions with business goals for effective interactions.
- Transfer leads to Business Development, optimizing sales pipeline flow.
- Meet response time SLAs, improving demand-to-lead conversion metrics.
- Develop qualification rubric for evaluating opportunities, improving lead scoring.
- Executed strategic customer needs assessments, delivering targeted solution recommendations that strengthened prospect engagement.
- Facilitated seamless integration between sales teams through standardized documentation protocols, optimizing cross-departmental workflow.
- Monitored and maintained consistent SLA compliance while managing high-volume inquiries, ensuring superior response quality.
- Pioneered structured qualification framework that elevated lead quality and accelerated pipeline progression.
- Implemented dynamic lead scoring methodology to enhance qualification accuracy, resulting in more efficient pipeline management and improved conversion rates.
- Orchestrated streamlined handoff processes between sales teams, reducing transition delays and strengthening interdepartmental collaboration.
Sales Development Representative
Accenture
01.2021 - 01.2022
- Set qualified meetings for our Sales Representatives through cold calling 60+ phone calls/email per day.
- Help build and prioritize strategic target account lists within a defined territory.
- Research and build new and existing accounts (i.e.: adding contacts, sending emails, strategic cold calling).
- Conduct high level conversations with Senior Executives in prospect accounts by mastering the Cisco Cloud Security Selling Methodology.
- Executed strategic outreach campaigns through 60+ daily touch points, consistently meeting qualified meeting targets and expanding sales pipeline opportunities.
- Analyzed territory data to build and refine target account lists, enabling focused prospecting efforts and improved conversion rates.
- Maintained comprehensive account intelligence through systematic research, strengthening engagement strategies and increasing successful connection rates.
- Conducted compelling discussions with C-level executives using Cisco Cloud Security methodology, driving meaningful engagement in prospect accounts.
- Developed multi-channel prospecting approaches combining email and phone strategies, enhancing outreach effectiveness and prospect response rates.
- Orchestrated targeted outreach campaigns through multiple channels, consistently achieving qualified meeting targets and expanding sales pipeline visibility.
Install Technician
Prince Telecomm Google Fiber
02.2021 - 07.2021
- Installation of new and existing fiber optic wiring per company guidelines.
- Install and configure all equipment.
- Troubleshooting and repairing service lines during service calls. Executed precise fiber optic installations adhering to rigorous company specifications, ensuring optimal network performance and minimizing future service issues.
- Diagnosed and resolved complex connectivity challenges during service calls, maintaining high first-time resolution rates and reducing repeat visits.
- Streamlined equipment configuration processes to enhance service delivery efficiency while maintaining quality standards.
- Developed systematic troubleshooting approaches for common network issues, improving response time and customer satisfaction.
- Coordinated with dispatch teams to optimize service route planning, leading to improved coverage and reduced customer wait times.
- Executed precision-driven fiber optic installations following strict technical specifications, ensuring network reliability and minimizing future maintenance needs.
Reimbursement Specialist
Aerotek Division of Trial Card
01.2020 - 01.2021
- Responsible for handling the day-to-day activities for an end-to-end patient support program.
- Coordinating the financial aspects of healthcare services to ensure patients have access to life-saving treatments.
- Serve as an expert on reimbursement issues and handling the day-to-day activities within reimbursement services (benefits investigation, prior authorizations and appeals support).
- Knowledge and understanding of the different types of major payers including private/commercial and government (Medicare, Medicaid, VA, DoD).
- Maintain records in accordance with applicable standards and regulations to the programs/promotions.
- Partner with patient care coordinator to serve as an advocate to patients and healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals.
- Follow program guidelines and escalate complex cases according to program policy and procedures as a program's 'eyes and ears'.
- Work with the Franchise Program Manager and Client on a day-to-day basis to maintain open lines of communication, share awareness regarding therapy access restrictions, policy changes and other changes in the reimbursement landscape.
- Conducted comprehensive benefits investigations and prior authorization processes, ensuring optimal patient access to critical treatments while maintaining compliance with healthcare regulations.
- Partnered with healthcare professionals to navigate complex reimbursement landscapes, facilitating seamless access to specialized pharmaceuticals and improving treatment initiation times.
- Managed end-to-end patient support programs while maintaining meticulous documentation standards, integrity and regulatory compliance.
- Coordinated with patient care teams to resolve complex cases, developing effective solutions for insurance coverage challenges and enhancing treatment accessibility.
- Streamlined reimbursement processes across multiple payer types including Medicare, Medicaid, and commercial insurance, reducing administrative barriers to treatment access.
- Executed comprehensive benefits investigations and prior authorization processes, optimizing patient access to specialized treatments while ensuring regulatory compliance.
Wireless Consultant
Victra - Verizon Authorized Dealer
01.2019 - 01.2020
- Identifies the wireless needs of various types of consumers and businesses.
- Successfully closes sales of wireless products, services, and accessories.
- Learning and remaining knowledgeable about current wireless technologies, products, services, and accessories.
- Greeting and qualifying potential customers that enter the retail location to determine their wireless service needs and recommending the appropriate products and services.
- Educating and engaging customers through product demonstrations.
- Troubleshooting and (in some cases) repairing wireless devices belonging to customers who enter the retail location with operational issues.
- Identifying and acting upon opportunities to upsell additional products and/or services to new and existing customers to maximize transactions.
- Servicing customers before, during, and after sale; including but not limited to answering questions, making follow-up calls, etc.
- Generating new business and maintaining a customer base, obtaining customer referrals, and contacting existing base customers or new business.
- Developing and maintaining long-term relationships with wireless customers.
- Handling all customer service issues in a timely and professional manner.
- Ensuring and maintaining a clean and organized location including adhering to set planogram and merchandising standards, coordinating the general maintenance and repair of the location, and maintaining supply levels.
- Initiate outbound customer calls to establish qualified appointments and acquire new business for respective sales representatives.
- Update the Contact Resource Management ('CRM') tool with current data as appropriate, including but not limited to inputting canceled/lost account information.
- Receive inbound calls for new business and from current clients.
- Build effective customer relationships and customer loyalty.
- Utilizing information from the customer service team to follow up and/or close the transaction on sales opportunities for existing commercial and prospect accounts.
- Initiate transitions to outside representatives if a sales opportunity for new or existing business as needed.
- Complete contractual re-signs for existing customers to extend terms of service and increase customer profitability where appropriate.
- Meet regularly with the Sales Manager to review customer retention and relationship activities, sales progress versus goals, and the status of key customer relationships.
- Attend sales meetings and/or training and maintain open communications with sales team members to maintain current understanding of all Company products and services.
- Participate in learning and training opportunities when appropriate to continuously build customer service and sales knowledge, skills, and abilities.
inside Sales Account Manager
Republic Services, Inc
Durham
01.2016 - 01.2019
- Managed client accounts, exceeding sales targets by 12%, enhancing customer satisfaction.
- Developed strategic sales plans, increasing revenue and expanding market presence.
- Collaborated with cross-functional teams, optimizing sales processes and improving efficiency.
- Analyzed customer needs, providing tailored solutions that boosted client retention.
- Resolved client issues promptly, fostering strong relationships and repeat business.
- Cultivated strategic relationships with key business accounts, driving account retention and expanding service offerings across existing client base.
- Analyzed customer usage patterns and service requirements to identify opportunities for upselling and cross-selling, strengthening revenue streams.
- Orchestrated seamless communication between operations teams and clients to resolve service concerns and maintain high satisfaction levels.
- Developed targeted sales strategies for different market segments, leading to meaningful growth in territory penetration and account acquisition.
- Maintained comprehensive account documentation and service records, ensuring accurate billing and timely contract renewals.
- Initiated targeted account growth strategies, resulting in 12% increase in sales performance while maintaining strong client satisfaction metrics.
Education
Bachelor of Science - Business Economics
University of Phoenix
Raleigh, NC05-2026
Skills
- Account Management (Experienced)
- Inside Sales (Skillful)
- Customer Relations (Experienced)
- Project Management (Skillful)
- Fiber Optic (Skillful)
- Marketing (Skillful)
- Merchandising (Experienced)
- Problem Solving (Experienced)
- Communication (Experienced)
- Sales Development (Experienced)
- CRM (Expert)
- Customer Service (Expert)
- CRM management
- Objection handling
- Salesforce proficiency
- Pipeline management
- Social selling
- Cold calling
- Customer segmentation
- Sales prospecting
- Customer relationship management
- Product knowledge
- Account management
- Lead development
- Account development
- Continuous professional improvement
- Lead generation
- CRM software
- Email campaigns
- Consultative sales
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Relationship building
- Task prioritization
- Sales presentations
- Self motivation
- Interpersonal skills
- Sales process
- Professionalism
- Strategic planning
- Solution selling
- Sales strategy
- Opening and closing procedures
- Time management abilities
- Sales training
- Customer retention
- Sales reporting
- Networking skills
- Professional demeanor
- Problem-solving aptitude
- Order processing
- Market research
- Sales techniques
- Revenue growth
- Product demonstration
- Territory management
- Upselling techniques
- Account servicing
- Sales cycle management
- Sales promotion
- Direct sales
- Team collaboration
- Client acquisition
Accomplishments
My greatest achievement was during my last role as a Sales Lead Developing Representative at Cisco Systems, where I led the launch of a new software collaboration tool during the Cisco Live Campaign. Due to a sudden team reduction, we were at risk of missing a critical deadline. I took the initiative to reorganize tasks, implemented a new daily stand-up, and personally took on the client-facing reporting with three of my team members. As a result, we not only delivered the project on time, but it also resulted in a 15% increase in efficiency for our client at Boeing.
Certification
1. Power of Cisco plus Splunk series Completion Certification
2. Meraki FIT Level One Certification Awarded on 2023-10-07
3. Meraki FIT Level Two Certification Awarded on 2023-10-10
4. Johns Hopkins University 01/23Advanced Neural Network Techniques
5. Johns Hopkins University 01/23 Practical Methodology and Ethics in AI
Cisco VDC SMB Certification
Cisco’s SMB (Small and Medium Business) certification focus typically centers on the 700-750 SMBE (Cisco Small and Medium Business Engineer) exam. This certification validates skills in designing, implementing, and supporting Cisco’s tailored solutions for SMBs, emphasizing simplified IT, cloud-driven flexibility, and security.
Timeline
Lead Development Representative
Cisco Systems
01.2022 - 09.2025
Install Technician
Prince Telecomm Google Fiber
02.2021 - 07.2021
Sales Development Representative
Accenture
01.2021 - 01.2022
Reimbursement Specialist
Aerotek Division of Trial Card
01.2020 - 01.2021
Wireless Consultant
Victra - Verizon Authorized Dealer
01.2019 - 01.2020
inside Sales Account Manager
Republic Services, Inc
01.2016 - 01.2019
Bachelor of Science - Business Economics
University of Phoenix