Chelsea Thompson
Dallas,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly effective and knowledgeable in techniques used to make sales opportunities.
Overview
10
10
years of professional experience
Work History
Lead Development Representative
American & Efird LLC
02.2018 - 11.2024
- Streamlined lead qualification process by collaborating closely with the sales team to identify key criteria for potential customers.
- Enhanced lead generation by implementing targeted outreach campaigns and strategic prospecting techniques.
- Cold calling potential customers
- Increased sales pipeline by consistently identifying high-potential leads and initiating contact with decisionmakers.
- Boosted conversion rates by nurturing relationships with prospects through timely follow-ups and tailored communications.
- Handled company's main Sales email inbox for direct point of contact
Sales Lead Manager
American Eagle Outfitters
08.2014 - 02.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - General Studies
Cleveland Community College
Shelby, NCHigh School Diploma -
North Gaston High School
Dallas, NC06-2014
Skills
- CRM management
- Objection handling
- Salesforce proficiency
- Pipeline management
- Cold calling
- Customer segmentation
- Product knowledge
- Customer relationship management
- Account reconciliation
- Staff training
- Project management
- Product expertise
Languages
English
Native or Bilingual
Timeline
Lead Development Representative
American & Efird LLC
02.2018 - 11.2024
Sales Lead Manager
American Eagle Outfitters
08.2014 - 02.2018
No Degree - General Studies
Cleveland Community College
High School Diploma -
North Gaston High School
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