Rose Mary Valles
Omaha,NE
Summary
Motivated healthcare sales professional with experience in diagnostic cardiology and a strong foundation in customer relationships and clinical workflow. Skilled in identifying customer needs and supporting product solutions across hospital environments.
Overview
7
7
years of professional experience
Work History
Associate Product Sales Specialist
GE Healthcare
06.2025 - Current
- Conducted market research to identify opportunities for growth within assigned territory.
- Enhanced customer satisfaction by providing timely follow-up on inquiries and support needs.
- Utilized Salesforce to track sales activities and manage customer interactions effectively.
- Expanded company presence in new territories by identifying lucrative opportunities and forging partnerships with local businesses.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Casual Social Worker
Nebraska Medicine
04.2025 - Current
- Collaborate daily with interdisciplinary medical teams including physicians, nurses, and discharge planners to support complex patient needs and continuity of care—mirroring cross-functional teamwork.
- Delivered education to patients and caregivers on chronic disease management, treatment adherence, and system navigation, demonstrating strong communication and patient-centered service.
- Streamline discharge planning by coordinating durable medical equipment (DME), home health, and outpatient services—building familiarity with supply logistics, product functionality, and vendor communication.
- Serve as a liaison between healthcare teams and patients, ensuring high-touch service delivery, fostering trust, and enhancing the overall patient experience.
Case Review Specialist
The Providencia Group
09.2024 - Current
- Conduct audits on cases ensuring compliance with federal policies and guidelines—highlighting attention to detail and regulatory adherence essential in sales.
- Built and maintain relationships with diverse stakeholders within ORR, demonstrating strong interpersonal and communication skills.
- Utilize government-approved systems and maintained proficiency in MS Word, Excel, CaseWorthy and UC Portal.
- Manage high-volume caseload efficiently, reflecting strong time management and organizational abilities needed for territory planning and sales execution.
- Analyzed case data to identify trends, mirroring the market analysis required for effective sales strategies.
Case Manager
Mercy First, Office Of Refugee Resettlement
02.2021 - 07.2024
- Ensured safe and timely release of unaccompanied children to sponsors by adhering to ORR criteria and government regulations, demonstrating attention to detail and a deep understanding of compliance protocols.
- Assessed client needs and coordinated medical appointments, educational resources, and other services, showcasing skills in problem-solving and tailoring solutions to individual client requirements.
- Collaborated with key stakeholders including The Office of Refugee and Resettlement, GDIT, and DHS to ensure smooth incident management, maintain contact with families, and address sensitive concerns, demonstrating strong communication and relationship-building skills.
- Prepared accurate progress notes, individual service plans, and discharge documentation, highlighting organizational skills and the ability to produce clear and concise reports.
ONA Long Island Immigrant Community Navigator
Central American Refugee Center (CARECEN)
09.2020 - 01.2021
- Planned, organized, and executed targeted outreach activities (roundtables, workshops, trainings, and community events), demonstrating the ability to strategize, coordinate, and execute business plans within a designated territory—key for achieving and exceeding sales goals.
- Built and nurtured strong relationships with key stakeholders, including partner agencies, government entities, and community organizations, mirroring the ability to identify and develop positive relationships.
- Conducted community research and outreach efforts, identifying trends and insights to inform strategies—aligning with the need for sales reps to analyze local market trends and competitor activity to develop strategic business plans.
- Led discussions and facilitated educational events, strengthening presentation and communication skills crucial for sales.
Advisor (Intern)
Permanent Mission of El Salvador to the United Nations
06.2019 - 06.2020
- Kept Ambassadors, Delegates, and Mission personnel well-informed on crucial draft resolution negotiations, debate schedules, and side events, showcasing the ability to track complex information, manage priorities, and provide valuable insights—similar to managing a sales territory and providing HCPs with up-to-date clinical data.
- Engaged with high-level stakeholders by attending and participating in key events, including the 74th UN General Assembly, High-Level Political Forum on Sustainable Development, and Financing for Development Dialogues—demonstrating strong communication and networking skills critical for developing relationships with healthcare providers.
- Represented the Permanent Mission at UN-sponsored receptions, effectively networking and advocating on behalf of the Mission, mirroring the interpersonal skills needed for sales representatives to build rapport with clients and establish trust within the healthcare community.
Education
Masters in Social Work -
Stony Brook University
Stony Brook, NY05-2024
B.S. in Political Science -
State University of New York, College at Oneonta
Oneonta, NY05-2019
Skills
- Product and service knowledge
- Soulution selling
- Customer needs assessment
- Objection handling
- Closing sales
- On-site product demonstrations
- Sales funnel management
- Complex Problem-solving
- Post-sales support
- Problem-solving abilities
- Excellent communication
- Customer relationship building
Languages
Spanish
Native or Bilingual
Trainings & Involvement
- Mandated Reporter Training, New York State Office of Children and Family Services, 2021-2024
- Mental Health Training in Spanish for Families, March 2024
- Trauma Informed Care: Attachment, Development, Trauma, and Socio-Cultural Responsive Interventions for Young Children, 2021-2024
- Girasol Young Women’s Rites of Passage, The National Compadres Network (NCN), October 2023
- Medical Sales Fundamentals Masterclass, March 2025
Timeline
Associate Product Sales Specialist
GE Healthcare
06.2025 - Current
Casual Social Worker
Nebraska Medicine
04.2025 - Current
Case Review Specialist
The Providencia Group
09.2024 - Current
Case Manager
Mercy First, Office Of Refugee Resettlement
02.2021 - 07.2024
ONA Long Island Immigrant Community Navigator
Central American Refugee Center (CARECEN)
09.2020 - 01.2021
Advisor (Intern)
Permanent Mission of El Salvador to the United Nations
06.2019 - 06.2020
B.S. in Political Science -
State University of New York, College at Oneonta
Masters in Social Work -
Stony Brook University