Griffin Moon
Saint Johns,MI
Summary
Logistics professional with many years of experience in both operations and sales in the LTL freight market.
Overview
9
9
years of professional experience
Work History
Service Center Manager
ABF Freight
11.2019 - Current
- Reviewed service center metrics to make sure we are on goal and designed strategies with my team to meet these goals.
- Resolved customer issues quickly, strengthening customer retention in the process.
- Promoted a positive work culture by fostering collaboration among team members.
- Connected the sales and operations teams together to address customer needs.
- Reviewed profit and loss statements and made adjustments to improve profitability. Saw significant profit gains from 2022 to 2024. Achieving over 1 million dollars in profit in 2024 alone.
Account Manager
ArcBest
07.2018 - 10.2019
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Maintained customer retention by providing exceptional service and anticipating customers needs. Provided multiple solutions to each customer.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution. Brought on new accounts and brought back old customers that had previously stopped using ABF and ArcBest.
- Connected customers with internal ArcBest solutions experts to provide better customer service and multiple options for their freight needs.
Operations Supervisor
ABF Freight
10.2016 - 07.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented operational strategies to improve efficiency and reliability to improve profitability and customer satisfaction.
- Managed at times up to 17 drivers and coordinated their daily routings on the inbound and outbound shift depending on the day.
- Worked with sales on bringing on new business by providing exceptional service and communicating with the customer up front to avoid any issues.
- Work with our clerk to keep OS&D freight moving and solving customer issues quickly.
Management Trainee
ABF Freight
05.2016 - 10.2016
- Learned the ins and outs of running a LTL service center in a small end of the line service center.
- Gained knowledge of company policies, protocols and processes.
- Learned how to deal with driver issues and conflicts and how to resolve them.
- Worked with the Account Manager and DSM on best practices for sales and managing customers freight needs.
- Traveled to other service centers in the network to learn how a LTL system operates.
Education
Bachelor of Arts - Supply Chain Management
Michigan State University
East Lansing, MI05-2016
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI05-2013
Accomplishments
2022 ArcBest President's Club Member
2023 ABF Freight President's Quality Award Winner
2024 ArcBest President's Club Member
Timeline
Service Center Manager
ABF Freight
11.2019 - Current
Account Manager
ArcBest
07.2018 - 10.2019
Operations Supervisor
ABF Freight
10.2016 - 07.2018
Management Trainee
ABF Freight
05.2016 - 10.2016
Bachelor of Arts - Supply Chain Management
Michigan State University
Bachelor of Science - Psychology
Michigan State University
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