Tanner MacNicol
Chelsea
Summary
Dynamic retail professional with extensive experience at UPS Customer Center, excelling in customer service and cash handling. Proven ability to enhance product knowledge and resolve conflicts effectively, contributing to a positive shopping experience. Skilled in inventory management and team collaboration, consistently maintaining high cleanliness standards. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
UPS Customer Center
Birmingham
05.2024 - 08.2025
- Kept customers informed about new products at the store on a regular basis.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Greeted customers upon entering the store and provided assistance.
Food Service Worker
Panera Bread
Birmingham
01.2023 - 08.2024
- Monitored inventory levels of food items used during meal services.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Assisted with inventory management and restocking supplies as needed.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Chelsea High School
Chelsea, AL05-2023
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Visual merchandising
- Sales techniques
- Effective communication
- Conflict resolution
- Team collaboration
- Cleaning standards
- Assisting customers
- Phone etiquette
- POS system operation
Timeline
Retail Sales Associate
UPS Customer Center
05.2024 - 08.2025
Food Service Worker
Panera Bread
01.2023 - 08.2024
High School Diploma -
Chelsea High School