John N. Merkle

Tier 1

• Help Desk
• AD cleanup & Best Practice Department
• Documentation improvements with HR onboarding and offboarding for new employee orientation
• Office Technology Deployment & Deprecation
• Workstation processes improvement

Systems Administration

• Hyper-V & Host Infrastructure Management
• Office 365 Hybrid Administration & Cross Tenant Migration
• Azure Administration
• Synology server Deployments
• ERP user support alongside vendor
• Research, procurement to deployment of new technology resources and services

Network & Communications Management

• Management of Cloud-based network administration controls & assets with Meraki, ManageEngine, MSP-RMM, and more
• Next-Generation Firewall Management & Policy Hardening
• Cross-Network IoT communications
• SD-WAN setup and deployment for network fallback
• IDS, IPS & AV Configuration
• Department VLAN schema creation & deprecation and deployment of new switches
• Switching and Routing project completion
• VoIP communication improvements for SIP server

Network Security Improvements

• MFA local and cloud based implementations
• Marginal user Security Training Improvements over annual timeline
• Zero Trust architecture Initiative rollout
• Zero Knowledge Proof Implementation
• NGFW policies for handling of malicious traffic

• Integrated RightFax 20.2 with providers' Metaswitch gateway with zero previous interoperability between two, which now, supports full T.38 FOIP faxing through a PRI to PTSN after being told, 'it wasn't possible'.
• Completed project for newly constructed Women's Imaging Center which required 48 new data lines, terminations, wall jacks, and differentiated VLAN port programming for servers, phones, computers, and security cameras, as well as adapting to changes in data cable placement as instructed, in 4 day span, by myself.
• Setup VPN tunnels through SonicWall for remote partners.
• Maintained various Cisco appliances including 2501 WLCs, 3600 Catalyst series switches, 3700 distribution switches and more all on Cisco IOS.
• Managed NEC SV9100 phone server along with UM8000 Voicemail server for IP communication.
• Assisted in installation of new blade servers and SQL database repair for NEC voicemail server.
• Configured DHCP pools and encapsulated trunk ports for proper VLAN integration and smooth, reliable operation to meet business processes and objectives.
• Authored documentation for system configuration and troubleshooting.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Implemented network security measures to minimize data loss by hardening NATS and Rules on SonicWall 6.3.
• Maintaining network infrastructure including, topology, appliance backups, security updates, and best practice measures to assure safe and secure network.
• Performed day-to-day, and month-to-month LAN and WAN administration, maintenance and support.
• Assisted Sys Admin with Office 365 cloud integration with firewall rules, IronPort relays, and admin center connectors.

• Assist users with problems ranging from basic hardware troubleshooting to account, and minor network discrepancies on various domain ran web applications and proprietary directory services
• Managed over 300 uses
• Create user Active Directory, Exchange, and EMR accounts
• Respond, solve or push-up tickets created by users through necessary channels based on priority, work load, and best practices
• Maintain good work ethic and customer service skills when communicating with users and co-workers
• Timely user ticket responsiveness and problem solving, when applicable, within set time period
• Structured team oriented problem solving when troubleshooting new tech related obstacles and dilemmas
• Set up new printers and devices for user workstations
• Assigning permissions, security access levels, as well as finding temporary fixes to new software updates in relation to bugs within EHR

• Accepted contracts through Field Nation and Work Market
• All contracts assigned or accepted were IT related
• Work ranging from installing Physical Servers and network appliances for Corporate and franchised owned companies like Staples Inc, and Best Buy to assisting with workstation troubleshooting
• Once complete pictures are taken and forwarded to contract owner upon which payment is received
• Introduced new methods, practices and systems to reduce turnaround time.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.

• Install Point of Sale systems for Sales Data, Inc as contracted IT Professional.
• Promoted from installer to installer/project manager in under year of dedicated hard work
• Manage Network racks which include Patch Panels, Network Switches, Serial Hubs, KVM Controllers, and small back-office servers.
• Configure, install Windows OS software for devices such as kiosks, registers (Thin Client), and back office servers on-site.
• Troubleshoot system failures to find solutions, and workarounds to advanced Windows and McDonald's, Inc systems.
• Deployed software images to controllers (thin clients) and troubleshooted existing corruption resulting in new image deployment.
• Resolve network IP conflicts and assign new IP addresses to devices and systems on network.
• Independently travel across country to service Franchised and McDonald's Corporate owned restaurants.
• Completing expense reports to keep track of all company related resources used while on road and making adjustments to lessen expenditure without being prompted.
• Install and perform maintenance on cashless Verifone PED devices such as assigning IP, and device identification numbers for communication in network.
• Run Cat5e home runs, terminate, and test data cables for reliable data communications in network.
• External parts replacement and repair such as GPU, CPU, RAM, motherboard, Chip soldering, Port modules.
• Regularly handled owners of franchise and McDonald's corporate leaders all across America mending, improving, and creating inter-company relations while on-the-job.
• Routinely made contact with stores prior to install as reminder of work scheduled to be done to help improve employee/installer relations.
• Restructured installation shipment equipment on-site to allow more space for McDonald's staff and customers.
• Fabricated in-store unofficial equipment during my downtime to improve McDonald's staff production pace - when asked.

• Fixed software, hardware, network, iOS, Android related issues for customers and friends
• Frequently updated customer software ranging from basic windows updates to SQL server side software on request after setting backups
• Set up servers and virtual servers including FTP servers, Web servers, and Application servers
• Implemented, configured and optimized safety standards.
• Maintained quality assurance and customer satisfaction objectives.
• Conducted tests of components and systems to evaluate performance and identify concerns
• Managed up to 10 daily at home visits, installations, or repairs