Hannah Pennington
Staunton,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
19
19
years of professional experience
Work History
Group Sales Assistant
The American Shakespeare Center
06.2024 - Current
- Promoted conversion of casual clients into patrons through service knowledge and solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct services based on patron needs, product specifications and applicable regulations.
Legal Content Writer
Actionable
01.2023 - Current
- Created engaging and informative legal articles for a wide audience
- Conducted thorough research on complex legal topics to ensure accuracy
Tour Guide
Junket
04.2023 - 06.2024
- Led groups on educational tours, providing historical and cultural insights
- Created engaging narratives and stories to enhance visitor experience
- Researched and created written scripts for new tours in the area
Instructional Assistant and Substitute Teacher
Staunton City Schools
10.2021 - 05.2024
- Assisted in curriculum design and implementation for diverse learning styles and abilities
- Provided individualized support to students with special needs and behavioral challenges
- Developed positive relationships with students, staff, and parents to support student success
Assistant Rural Carrier
United States Postal Service
04.2018 - 02.2021
- Delivered mail and packages accurately and efficiently on rural routes
- Operated vehicle safely in various weather conditions, following all traffic laws
- Adhered to strict schedule, ensuring timely delivery of mail and packages
Retail Associate
Various
01.2006 - 08.2009
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master of Fine Arts - Creative Writing
Liberty University
Lynchburg, VA12.2023
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05.2021
Skills
- Strong communication
- Creative writing
- Lesson planning
- Editing and proofreading
- Research skills
- Time management
- Critical thinking
- Collaboration
- Public speaking
Publications
- Rhapsody, Master's Thesis, https://digitalcommons.liberty.edu/masters/1100/
- Where the River Runs Wild, Published novel
- Endureth: The Queen, Published novel
- Wrote countless blog posts and web pages for various law firms around the country.
Timeline
Group Sales Assistant
The American Shakespeare Center
06.2024 - Current
Tour Guide
Junket
04.2023 - 06.2024
Legal Content Writer
Actionable
01.2023 - Current
Instructional Assistant and Substitute Teacher
Staunton City Schools
10.2021 - 05.2024
Assistant Rural Carrier
United States Postal Service
04.2018 - 02.2021
Retail Associate
Various
01.2006 - 08.2009
Bachelor of Science - Psychology
Liberty University
Master of Fine Arts - Creative Writing
Liberty University
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