LACIE VAUGHAN-WIESCAMP
Sr. Funding Analyst
Rowlett,TX
Summary
Work collaboratively with team members from different disciplines. Energetic, with a strong background in people-to-people services, ranging from healthcare to customer service. Articulate and friendly with a professional demeanor. Excellent adaptability, communication, and relationship building skills. Excel in detailed organization, and perform well under pressure, and with large workloads.
Overview
5
5
years of professional experience
Work History
SENIOR DEALER FUNDING ANALYST
CAPITAL ONE AUTO FINANCE
PLANO, TX
12.2018 - Current
- Review and correct escalated IPV approvals
- Analyze Credit Bureau Report proof of residence rejects
- Review and process loan documentations through verification and data entry
- Ensure identified errors are documented and corrected through appropriate processes
- Make necessary outbound calls to customers, employers, insurance and lien holding companies
- Conduct side by sides to assist team mates as well as other floor funders with process funding and quality assurance
- POC for both Sr Funding and Core team
- Collaborate with peers to provide process improvements
- Maintained QA average of 99% MTD
- Subject Matter Expert (SME) for multiple onboarding classes
- Surprise and Delight Ambassador
Administrative Assistant
Silver Creek Assisted Living
GARLAND, TX
01.2017 - 12.2018
- SILVER CREEK ASSISTED LIVING
- Managed and maintained buildings entrance, including responding to 50 telephone calls and in person requests for information daily.
- Suppled building access to employees and visitors into locked facilities.
- Handled all resident appointments, and kept in communication with Physicians and medical personnel.
- Made copies, sent faxes, and handled all outgoing correspondence for residents and staff.
- Supported executives and handle extra projects as needed.
Education
BS - NURSING
Collin Community College
Wylie, TX06.2022
Skills
- Communication
- Detail-oriented
- Ensuring accuracy and high-quality assurance
- Identifying fraudulent / falsified documents
- Making outbound calls to customers /
- Consumers / colleagues
- Proficient in de-escalation techniques
- Peer focused
Accomplishments
- Achieved Peer of the Year for the Sr. Funding Team as well as the Core Funding Dept. this year, through effectively helping my peers and management with problem solving and special projects. Assisted my peers ramp up and hone their own skills within the job role. Provided support and kindness in all ares I could.
Timeline
SENIOR DEALER FUNDING ANALYST
CAPITAL ONE AUTO FINANCE
12.2018 - Current
Administrative Assistant
Silver Creek Assisted Living
01.2017 - 12.2018
BS - NURSING
Collin Community College
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