Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Belinda Waters

Phoenix,Arizona

Summary

Analytical professional with a strong background in financial modeling and risk management. Im skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations. With exceptional success at leading both businesses and individuals into unprecedented financial growth. Expands and allocates business assets for maximum profit and meets the needs of individuals via expert insights. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Funding Analyst

Santander Consumer USA
03.2020 - Current
  • Automotive Finance, Automotive Refinance, Manage a book of customer files, Work directly with SC's dealerships, Loan Servicing
  • Monitored industry trends to inform strategic planning efforts related to securing new sources of funding support.
  • Reviewed financial reports from funded projects, ensuring compliance with funder expectations while identifying areas for potential cost savings or reallocation of resources.
  • Conducted regular reviews of funded projects, assessing progress toward goals and providing feedback for improvement.
  • Evaluated incoming requests for funds from various departments within the organization, determining alignment with overall objectives before submitting applications.
  • Managed a diverse portfolio of funding applications, ensuring timely completion and submission.
  • Analyzed financial data to evaluate the effectiveness of existing funding strategies, recommending improvements when necessary.
  • Enhanced the efficiency of funding application processes for faster submission and approval rates.
  • Mentored junior staff members and provided constructive feedback, contributing to their professional growth and development.
  • Negotiated favorable terms with funders, resulting in increased monetary awards for projects.
  • Developed strong relationships with key stakeholders, fostering trust and collaboration in securing funds.
  • Trained junior analysts on best practices in grant writing and budget development, elevating team performance levels.

Notary Public

Self Employed Writer
02.2020 - Current
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.
  • Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
  • Checked client identification to maintain compliance with state legal requirements.
  • Administered oath to document signers to obtain affirmation of truth.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Advised clients on best practices for document preparation and execution, ensuring the smooth completion of transactions.
  • Drafted and executed notarial affidavits in accordance with applicable laws.
  • Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.

Customer Service Agent

Santander Consumer USA
03.2016 - 08.2020
  • Service Consumer Privacy accounts, Assist with Adverse Action accounts, Educate customer about terms of account, Discover the reason for customer inquiries, Resolve issues in a prompt professional manner, Assure accounts are worked to business quality guidelines
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.

Call Center Agent/Lead Dispatcher

AT&T/Directv
06.2014 - 03.2016
  • Product knowledge, Schedule appointments, Activate services/Troubleshoot, Collecting & analyzing customer information, Handles inbound technician & outbound customer calls, Resolves product or service problems by clarifying the customer's complaint
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Receptionist

Unique Mobile Paint and Body
02.2011 - 07.2013
  • Payroll, Schedule appointments, Take and relay messages, Responsible to make orders, Provide information to callers, Prepare emails and documents, Tidy and maintain the reception area, Greeting all guests in a friendly and professional manner, Answer a multi-phone system in a friendly and professional manner, Provides other office functions, including but not limited to scanning, ordering of office supplies and other duties as assigned
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

John Hay High

Skills

  • PC keyboarding and navigation between various programs & systems
  • Proficient in Microsoft Windows Operating Systems
  • Multi-tasking
  • Problem solver
  • Strong organization skills
  • Ability to interact with all diversity
  • Typing Speed: 50 words per minute
  • The ability to communicate in a clear organized manner
  • Excellent communication skills, both written and verbal
  • Ability to learn complex material and resolve issues with minimal oversight
  • Credit analysis
  • Audit Coordination
  • Portfolio Management
  • Debt Financing
  • Data Interpretation
  • Funding Strategy
  • Economic Analysis
  • Revenue Forecasting
  • Teamwork and Collaboration
  • Investment Appraisal
  • Problem-Solving
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Active Listening
  • Self Motivation
  • Analytical Thinking

Certification

  • CNP - Certified Notary Public
  • CAP - Certified Administrative Professional

Timeline

Senior Funding Analyst

Santander Consumer USA
03.2020 - Current

Notary Public

Self Employed Writer
02.2020 - Current

Customer Service Agent

Santander Consumer USA
03.2016 - 08.2020

Call Center Agent/Lead Dispatcher

AT&T/Directv
06.2014 - 03.2016

Receptionist

Unique Mobile Paint and Body
02.2011 - 07.2013

High School Diploma -

John Hay High

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