Kimberly Williams
Frisco,TX
Summary
Experienced Funding Analyst with a demonstrated history of working in the financial services industry. Skilled in Team Building, Leadership and business process improvement.
Overview
16
16
years of professional experience
Work History
Senior Funding Analyst
Santander Consumer USA
01.2016 - Current
- Provides world class customer service through daily inbound and outbound calls
- Monitors and manage risk/exposure and compliance with company's policies.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Evaluate adequacy and effectiveness of data and document retention
- Use Analytic skills to access accuracy of verification and ensure credit guidelines are achieved
- Participated in client meetings to discuss financial analysis and investment strategies.
- Accountable for management of Consumer Loan and Lease Originations
- Ensures adherence to Internal policy and external regulations
Senior Title Specialist
Santander Consumer USA
05.2013 - 01.2016
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Organized and prepared tax and title documents to transfer ownership of property.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Received and processed paperwork for titles, new license plates, and renewals.
Customer Service Representative
Santander Consumer USA
01.2008 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in making payments or establishing payment plans
- De-escalated problematic customer concerns
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Desoto High School
Desoto, TX06.1992
Skills
- Microsoft Word, Excel, Power Point, Adobe Reader, File net, Problem Solving, 15 years of experience of high level customer Service, Leadership
Timeline
Senior Funding Analyst
Santander Consumer USA
01.2016 - Current
Senior Title Specialist
Santander Consumer USA
05.2013 - 01.2016
Customer Service Representative
Santander Consumer USA
01.2008 - 05.2013
High School Diploma -
Desoto High School
Similar Profiles
Annette KingAnnette King
Dealer Operations Specialist at Santander Consumer USADealer Operations Specialist at Santander Consumer USA
Megan GreenMegan Green
Senior Auto Loan and Lease Specialist at Santander Consumer USASenior Auto Loan and Lease Specialist at Santander Consumer USA
Vignesh VenkatramVignesh Venkatram
Java Developer at Santander Consumer USAJava Developer at Santander Consumer USA
Jessica CampbellJessica Campbell
Titles Verification Processor at Santander Consumer USATitles Verification Processor at Santander Consumer USA
Chandrasekhar NowduriChandrasekhar Nowduri
Architect at HCL America / T-MobileArchitect at HCL America / T-Mobile