JOCELYN CASTILLO
San Jose
Summary
Detailed orientated and proactive leader, with 7+ years of customer service experience and overseeing production operations. Utilizing strong leadership and organizational skills to guide and ensure project milestones are met. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager- Production Admin
Aqualine Piping
San Jose, CA
10.2025 - Current
- Serve as primary customer and operations liaison for all service requests, ensuring timely resolution and clear communication.
- Dispatch and coordinate field technicians, optimizing schedules and resource allocation.
- Manage daily operations of the plumbing team, job lifecycle: open work orders, generate progress and close-out reports, and create or reassign jobs as needed.
- Prepare and maintain production reports and documentation to track progress efficiently.
- Prepare accurate bids and proposals to support project intake and approval.
- Maintain proactive client communication with status updates and confirmed scheduling.
- Coordinating with financial department to manage production budgets and control expenses.
- Provide day to day administrative support, including creating project files, and coordinating information between teams.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained open communication by presenting regular updates on project status to customers.
- Paid attention to detail while completing assignments.
Production Admin
Pappas Piping Inc
San Jose, CA
02.2023 - Current
- Serving as the central point of contact between the internal office staff (accounts receivable, estimators) and the field crew to clear up any missing paperwork.
- Managing the superintendent's calendar for upcoming site walks, client meetings, and project milestones.
- Managed daily production scheduling and dispatch for service technicians to meet project timelines and client expectations.
- Coordinated client communications and contractor collaboration to facilitate smooth project delivery.
- Ensured timely procurement and delivery of materials required for projects.
- Handled vehicle documentation, registrations, and maintenance appointments.
- Prepared service reports, maintained records, and supported general administrative operations.
Shift Lead
Walgreens
Palo Alto, CA
12.2019 - 04.2023
- Led store shift operations, supervising team members to deliver consistent customer service and efficient front-end and pharmacy workflows.
- Provided coaching and training to staff on customer care, cash handling, and store procedures to improve performance and efficiency.
- Managed inventory control, restocking, and loss-prevention tasks to maintain product availability and reduce shrink.
- Handled cash reconciliations, opening/closing procedures, and resolved customer escalations to ensure smooth daily operations.
Education
High School Diploma -
Robertson High School
Certification - Pharmacy Technician
San Mateo College
San Mateo, CA06-2024
Skills
- Administrative support
- Office management
- Leadership
- Document management
- Customer relations
- Scheduling
- Conflict resolution
- Strategic planning
- Organization and time management
Certification
Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Project Manager- Production Admin
Aqualine Piping
10.2025 - Current
Production Admin
Pappas Piping Inc
02.2023 - Current
Shift Lead
Walgreens
12.2019 - 04.2023
Certification - Pharmacy Technician
San Mateo College
High School Diploma -
Robertson High School