Megan Acs
Summary
With a proven track record at Gratzi Italian Restaurant, I excel in enhancing guest experiences through expert knowledge and impeccable service. I worked diligently to learn the intricacies of the menu to adapt my presentation style to each individual table. My last five years as a Northwood University volleyball player, while being named captain four of those years, gave me daily practice in proficient team management, professional communication, and organization abilities.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Gratzi Italian Restaurant
09.2020 - 03.2024
- Learned and utilized extensive food and wine knowledge to enhance guest dining experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed sections for smooth flow of guests and orders.
Customer Service Representative Intern
Hartland Insurance Agency
05.2021 - 08.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Accurately reviewed renewal and other documents to make proper notations in order to advise agent.
- Quoted clients with potential umbrella policies to meet their coverage needs.
Coach, Tournament Staff, & Referee
Michigan Elite Volleyball Academy
06.2017 - 06.2020
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Explained and taught regulations and rules to players and coaches.
- Promoted good sportsmanship among players.
- Communicated with fans, coaches, players, and other referees.
Education
MBA -
Northwood University Devos School of Management
Midland, MI08.2024
BBA - Insurance Risk Management
Northwood University
Midland, MI05.2023
Skills
- Time Management
- Team Leadership
- Team Development
- Attention to Detail
- Customer Service
Timeline
Customer Service Representative Intern
Hartland Insurance Agency
05.2021 - 08.2021
Fine Dining Server
Gratzi Italian Restaurant
09.2020 - 03.2024
Coach, Tournament Staff, & Referee
Michigan Elite Volleyball Academy
06.2017 - 06.2020
MBA -
Northwood University Devos School of Management
BBA - Insurance Risk Management
Northwood University
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